Question abt font sizr for table field

Listners, Can someone let me know how to change font size for table field? Tried to look via user tool /options /Display but didn't see any option for table field. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist

Annoying Error

Listners, Has anyone see the follwoing error? Can't find it...can't reproduceThis happens when you want to Resolve a ticket. You can't resolve the ticket unless you make adjustments of the dropdowns on the tickets. Generally you have to change the status or the priority to get it to accept th

Re: KB tool

if Remedy Knowledge Management could > be itegrated with a customization. > > > > -Original Message- > From: lakhes > To: arslist@ARSLIST.ORG > Sent: Wed, Apr 14, 2010 7:35 pm > Subject: KB tool > > ** > Hi listners, > > Does anyone interg

KB tool

Hi listners, Does anyone intergrated any KB tool with remedy ? Any recommendations? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Tool suggestion

Hi Listners, I needed some Tool recommendations to slove the problem that we are having We use Remedy 6.3 ARS and Customer support module 5.6. We have asset which we track with issues and we can relate asset to issue. Now our eng usually log on to customer site via SHS and try to solve problem wit

Oracle table space issue

Hi Listners, I need assistance on follwoing issue. We found out that our Oracle 10 is running out of 32g table space. Is it going to cause any major problem? Can we add 1G Table space? Has anyonedone this before can advise us if is it going to cause any major problems? The other option suggested w

ROI Outlook Integration Help

Hi Hi, We use ARS 6.3 with customer support module on orcle 10g and Microsoft office version 2003 SP3. I downloaded the app from souceforge.net and installed it. I can see remedy toolbar in outlook. I opened it. and entered all applicable values and clicked ok. It gave me message Cannot open catal

How to add new field mapping to existing webservice?

I added a new field to join form on which there is already a webservice exsisting and has output mapping for getListValues but ai am not able to add/map the newly added field to exsiosting output mapping. Any help is appreciated. thanks

Raod map of Customer support app

Hi, Does anyone know what is the future of Customer support app?. We are on 6.3 ARS and 5.6 customer support is it compatible on 7.X versions? thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platin

Color change in remedy

Hello listners, Can this be done? I have a Box with some fields and depending on the level of SLA and expiration date of contract I need to change color of box which is holding some fields. ·Green: Customer is actively supported ·Yellow: Customer is withi

How to do this?

I have 5 parameter fields I need to build a external qualification using these 5 parameter fields First I need to check if they are null or value in there then then i need to build a external qualification of the table using all the one which has non null values. For ex: parameter fields are seria

Helpdesk 7.1

Hi, Is anyone working on ARS 7.1 out of box remedy Helpdesk module? Can someone give some overview of the database structure how are company,site,contact,assets are related? What are the key form names like there is no SHR:People now it is CTM:People What are CTM,CFG,CMDB, CTR, CAI? I worked on

Re: Need Help

Thank you so much. It worked. Thanks for explaining in detailed. On Tue, Sep 2, 2008 at 12:10 PM, Lammey, Peter A. <[EMAIL PROTECTED]>wrote: > The out of box notifications for the ITSM 7 suite of applications now uses > a Notification engine. > Basically data from the major applications of Incid

Email ticket without using Template

Hi Listeners, I want to know if I want to send an email from Outlook with the ticket number in the subject line, it should update the ticket in Helpdesk and have activity logged in Helpdesk and I do not want to use a template to do this. Can this be done? I know it is available in CS module but

Relations type management

Hi listeners, In ARS 6.3 Open Admin console Application: System and general Application Category:Advance setting Subcategory:Relation Ship type Management Click 'Start' this opens Relationship management How to do this in ARS 7.0. does anyone know? thanks __