Thank you so much. It worked. Thanks for explaining in detailed.
On Tue, Sep 2, 2008 at 12:10 PM, Lammey, Peter A. <[EMAIL PROTECTED]>wrote: > The out of box notifications for the ITSM 7 suite of applications now uses > a Notification engine. > Basically data from the major applications of Incident, Change, Problem, > and Asset all get passed to shared NTE forms and which use Notification > message templates that are stored in SYS:NotificationMessages and is based > on Notification Events. > > The data from the forms that is passed to the Notification engine > forms/workflow ends up in a NTE:Notifier form and it is there that the > notification will go out to the person (or people) based on the notification > event that was met and fired. > > The attachment link you are seeing is likely the attached Web URL along > with a ARTask attachment that is included to an email to a support staff who > has Email as their notification method. > > This is done through the Filter NTE:NTS:Email_200_SystemNT > In this filter you will need disble it and create a iteration of this that > has the ARTask and Web URL unchecked. > > That should solve your issue. > > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications Management > 860-766-4761 > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of sucheta lakhe > Sent: Tuesday, September 02, 2008 11:58 AM > To: [email protected] > Subject: Need Help > > Hi > > We are on ARS 7.1 Helpdesk module. > Our notifications to customer has this link send as an attachment > http:\\yorky\arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server= > paxo.TANDBERGTV.COM <http://paxo.tandbergtv.com/>&eid=NTS000000313310 > > I can't figure it out where is it coming from. There are no records in AR > system Email Template form or it is not header or footer in AR System Email > Configuration form. There is no trace of it in log files > > In Ar email messages form it is stored in Attachment Tab. > > Does anyone know how to get rid of it? Any pointers? > > Thanks > > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > Please consider the environment before printing this e-mail. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
