PROTECTED]
An: arslist@ARSLIST.ORG
Betreff: Re: (ISS, 3-Medium) SupID:XX (rant)
Overheard at the daily BMC support team meeting: Maybe if we leave the
new tickets alone long enough, they'll find the answer on the arslist and
figure it out for themselves. Then we can follow-up
.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan
Sent: Tuesday, January 30, 2007 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: (ISS, 3-Medium) SupID:XX (rant)
hah,
Today must be queue clearing day. I got
Mario,
Yes they should. However please use the Severity values correctly:
Ref:
http://www.bmc.com/info_center_support/overview/0,,19097_4736154_39703040,00.html
Severity Level 1 = Critical Service Impact
Issue critically affects the primary business service, major
application, or mission
Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Mario Röhr
Sent: Wednesday, January 31, 2007 7:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: (ISS, 3-Medium) SupID:XX (rant)
Hi all,
we noticed, that BMC Support reacts on Request
it. Abusing
the process can get all of your tickets ignored.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, January 31, 2007 6:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: (ISS, 3-Medium
I love these ticket updates from support.
The ticket is still in New status (having been submitted 01/18/07) and
there are no updates (other than my original submission) except the
following message:
BMC Customer Support [EMAIL PROTECTED] wrote on 01/30/2007
07:44:05 AM:
Dear Tony,
Has
Amen!
You're preaching to the chior brother.
Ben
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tony Worthington
Sent: Tuesday, January 30, 2007 9:21 AM
To: arslist@ARSLIST.ORG
Subject: OT: (ISS, 3-Medium) SupID:XX (rant)
I love
@ARSLIST.ORG
Subject: Re: (ISS, 3-Medium) SupID:XX (rant)
Amen!
You're preaching to the chior brother.
Ben
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tony Worthington
Sent: Tuesday, January 30, 2007 9:21 AM
To: arslist@ARSLIST.ORG
Subject: OT
To: arslist@ARSLIST.ORG
Subject: Re: (ISS, 3-Medium) SupID:XX (rant)
Amen!
You're preaching to the chior brother.
Ben
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of Tony Worthington
Sent: Tuesday, January 30, 2007 9:21 AM
To: arslist
AM
To: arslist@ARSLIST.ORG
Subject: Re: (ISS, 3-Medium) SupID:XX (rant)
Amen!
You're preaching to the chior brother.
Ben
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tony Worthington
Sent: Tuesday, January 30, 2007 9:21 AM
To: arslist
(ARSList)
arslist@ARSLIST.ORG
01/30/2007 01:13 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: (ISS, 3-Medium) SupID:XX (rant)
hah,
Today must be queue clearing day. I got the same thing on a ticket I
opened on the 19th that hasn't been touched
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