Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

2007-01-31 Thread Mario Röhr
PROTECTED] An: arslist@ARSLIST.ORG Betreff: Re: (ISS, 3-Medium) SupID:XX (rant) Overheard at the daily BMC support team meeting: Maybe if we leave the new tickets alone long enough, they'll find the answer on the arslist and figure it out for themselves. Then we can follow-up

Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

2007-01-31 Thread Robert Molenda
. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Tuesday, January 30, 2007 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: (ISS, 3-Medium) SupID:XX (rant) hah, Today must be queue clearing day. I got

Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

2007-01-31 Thread Carey Matthew Black
Mario, Yes they should. However please use the Severity values correctly: Ref: http://www.bmc.com/info_center_support/overview/0,,19097_4736154_39703040,00.html Severity Level 1 = Critical Service Impact Issue critically affects the primary business service, major application, or mission

Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

2007-01-31 Thread Shellman, David
Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mario Röhr Sent: Wednesday, January 31, 2007 7:29 AM To: arslist@ARSLIST.ORG Subject: Re: (ISS, 3-Medium) SupID:XX (rant) Hi all, we noticed, that BMC Support reacts on Request

Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

2007-01-31 Thread Rick Cook
it. Abusing the process can get all of your tickets ignored. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, January 31, 2007 6:59 AM To: arslist@ARSLIST.ORG Subject: Re: (ISS, 3-Medium

OT: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

2007-01-30 Thread Tony Worthington
I love these ticket updates from support. The ticket is still in New status (having been submitted 01/18/07) and there are no updates (other than my original submission) except the following message: BMC Customer Support [EMAIL PROTECTED] wrote on 01/30/2007 07:44:05 AM: Dear Tony, Has

Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

2007-01-30 Thread Watson, Benjamin A.
Amen! You're preaching to the chior brother. Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, January 30, 2007 9:21 AM To: arslist@ARSLIST.ORG Subject: OT: (ISS, 3-Medium) SupID:XX (rant) I love

Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

2007-01-30 Thread strauss
@ARSLIST.ORG Subject: Re: (ISS, 3-Medium) SupID:XX (rant) Amen! You're preaching to the chior brother. Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, January 30, 2007 9:21 AM To: arslist@ARSLIST.ORG Subject: OT

Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

2007-01-30 Thread Rick Cook
To: arslist@ARSLIST.ORG Subject: Re: (ISS, 3-Medium) SupID:XX (rant) Amen! You're preaching to the chior brother. Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, January 30, 2007 9:21 AM To: arslist

Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

2007-01-30 Thread Wheeler, Dylan
AM To: arslist@ARSLIST.ORG Subject: Re: (ISS, 3-Medium) SupID:XX (rant) Amen! You're preaching to the chior brother. Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, January 30, 2007 9:21 AM To: arslist

Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

2007-01-30 Thread Tony Worthington
(ARSList) arslist@ARSLIST.ORG 01/30/2007 01:13 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: (ISS, 3-Medium) SupID:XX (rant) hah, Today must be queue clearing day. I got the same thing on a ticket I opened on the 19th that hasn't been touched