Hi,
The following mappings may help in creating task from incident.
A filter Push Field action from HPD:Help Desk form to the TMS:Task
form(Create Task view).
Some field mapping may need to added/removed depending on the requirement.
Submitter = $Default$
Status = $Default$
Remember that you may also need to push data to the hpd:associations and
tms:associations forms to create the relationship records.
Sent from my iPhone
On Oct 22, 2013, at 2:45 AM, Vyom Labs Support itsm.supp...@vyomlabs.com
wrote:
**
Hi,
The following mappings may help in creating
I was wondering if someone has the field mapping, and is willing to share
it, for custom code in a filter, to create a task from an Incident?
[yes, I do realize I could trace the workflow of the Incident and pressing
the Task buttons etc. just hoping someone will be nice so I can avoid all
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