AD: RE: BMC Service Request Management

2007-12-10 Thread Jonathan Young
Hi All, With Abydos Designer you can design your SRM processes in Visio and instantly have TMS Tasks created so that users can follow the correct procedures. If you need to change your SRM processes you can do so in Visio and the result will be immediately available in the ARS. Check out our

Re: AD: RE: BMC Service Request Management

2007-12-10 Thread Elry
Agreed. In our final analysis - we concluded that the Abydos Designer would be much more effective as a SRMS front end than the current SRMS module offered by BMC. The Abydos Designer makes a lot of sense if you are going to be using complex processes, or expect to frequently generate a lot of