Any one use 'Configure Service Target Data Source' for SLA's Helpdesk

Hi All, More sla questions. So I basically went through the docs again and found that on the 'Configure Service Target Data Source' for Helpdesk, under the MSP/Business Time tab you can put in a Field Containing Entity. I basically created a field and I add the Entity on the Incident. Now I

Re: Any one use 'Configure Service Target Data Source' for SLA's Helpdesk

Sorry for the silly question, but did you rebuild your Data Source after you added the field to HPD:Help Desk? Chuck On Thu, Jan 22, 2009 at 1:51 PM, Timothy Rondeau timothy.rond...@phaseforward.com wrote: Hi All, More sla questions. So I basically went through the docs again and found

Re: Any one use 'Configure Service Target Data Source' for SLA's Helpdesk

Yes. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Thursday, January 22, 2009 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: Any one use 'Configure Service Target Data Source' for SLA's Helpdesk