Apologies -- Need Help with Licensing

2009-07-14 Thread Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT
Hi folks: I've been away from the Remedy world for awhile, managing other non-Remedy projects. But now I'm coming back to the fold a bit with a new Remedy issue. Remedy is kind of like the Marines - once you're in, you're in for life. Anyway, as the subject suggests, I apologize in advance

Re: Apologies -- Need Help with Licensing

2009-07-14 Thread Easter, David
, 2009 7:09 AM To: arslist@ARSLIST.ORG Subject: Apologies -- Need Help with Licensing Hi folks: I've been away from the Remedy world for awhile, managing other non-Remedy projects. But now I'm coming back to the fold a bit with a new Remedy issue. Remedy is kind of like the Marines - once you're

Re: Apologies -- Need Help with Licensing

2009-07-14 Thread Pierson, Shawn
things a bit for you. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Tuesday, July 14, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: Apologies -- Need Help

Re: Apologies -- Need Help with Licensing

2009-07-14 Thread Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT
: Re: Apologies -- Need Help with Licensing Norm, It's not simple, and I believe there is a whitepaper about it that I am too lazy to look up right now. Basically, you have multiple levels of licenses. So if you were setting up a new server and wanted to log in as a user for Incident Management

Re: Apologies -- Need Help with Licensing

2009-07-14 Thread Lammey, Peter A.
AFMC 96 CS/SCOKT Sent: Tuesday, July 14, 2009 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Apologies -- Need Help with Licensing Thanks for the replies. I'm told now by a team of folks who made a very recent purchase of licenses that the license model is changed. According to these folks I spoke

Re: Apologies -- Need Help with Licensing

2009-07-14 Thread Easter, David
: Apologies -- Need Help with Licensing Thanks for the replies. I'm told now by a team of folks who made a very recent purchase of licenses that the license model is changed. According to these folks I spoke with (who may be mistaken), in the past, the model was as you describe it below -- a technician

Re: Apologies -- Need Help with Licensing

2009-07-14 Thread Easter, David
A. Sent: Tuesday, July 14, 2009 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Apologies -- Need Help with Licensing Does it cost extra to get those ARS User licenses with your Service Desk licenses? If so then that doesn't see fair for any companies who may have purchased AR and customized