Hi folks:
I've been away from the Remedy world for awhile, managing other
non-Remedy projects. But now I'm coming back to the fold a bit with a
new Remedy issue. Remedy is kind of like the Marines - once you're in,
you're in for life.
Anyway, as the subject suggests, I apologize in advance
, 2009 7:09 AM
To: arslist@ARSLIST.ORG
Subject: Apologies -- Need Help with Licensing
Hi folks:
I've been away from the Remedy world for awhile, managing other
non-Remedy projects. But now I'm coming back to the fold a bit with a
new Remedy issue. Remedy is kind of like the Marines - once you're
things a bit for you.
Shawn Pierson
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96
CS/SCOKT
Sent: Tuesday, July 14, 2009 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Apologies -- Need Help
: Re: Apologies -- Need Help with Licensing
Norm,
It's not simple, and I believe there is a whitepaper about it that I am
too lazy to look up right now.
Basically, you have multiple levels of licenses. So if you were setting
up a new server and wanted to log in as a user for Incident Management
AFMC 96
CS/SCOKT
Sent: Tuesday, July 14, 2009 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Apologies -- Need Help with Licensing
Thanks for the replies. I'm told now by a team of folks who made a very recent
purchase of licenses that the license model is changed.
According to these folks I spoke
: Apologies -- Need Help with Licensing
Thanks for the replies. I'm told now by a team of folks who made a very
recent purchase of licenses that the license model is changed.
According to these folks I spoke with (who may be mistaken), in the
past, the model was as you describe it below -- a technician
A.
Sent: Tuesday, July 14, 2009 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Apologies -- Need Help with Licensing
Does it cost extra to get those ARS User licenses with your Service Desk
licenses?
If so then that doesn't see fair for any companies who may have purchased AR
and customized
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