Re: Change Template Oddity

Hi, I believe the root issue is this Active Link: CHG:CTU:WindowOpen_035_TypeSearch_TemplateFound Basically, if you use the write-ahead capability to find your template it will fire the above Active Link If you are a member of multiple groups that have access to the Change template the query

Re: Change Template Oddity

Apologies - I meant Active Link and not filter in the following statement If you are a member of multiple groups that have access to the Change template the query used in the filter is not specific enough and will present you with duplicate entries in your template list.

Change Template Oddity

Hey all, I'm just wondering if anyone else has run into this... I configured a change template for a support group called All Users. I login with an admin account who has this group set as default. I use the template and all is good. I then login with my own account. I'm a member of All Users