Configure Incidents to Close when all Tasks are closed

2011-10-05 Thread Cecil, Ken
Hello, Does anybody know off hand if there is OOB functionality or configuration to have Incidents which have tasks automatically change status to resolved when the last task is closed? Or is this going to be a customization also? BTW We are on ServiceDesk ITSM 7.6.0. Thanks, Ken

Re: Configure Incidents to Close when all Tasks are closed

2011-10-05 Thread Guillaume Rheault
when all Tasks are closed Hello, Does anybody know off hand if there is OOB functionality or configuration to have Incidents which have tasks automatically change status to resolved when the last task is closed? Or is this going to be a customization also? BTW We are on ServiceDesk ITSM 7.6.0

Re: Configure Incidents to Close when all Tasks are closed

2011-10-05 Thread Chowdhury, Tauf
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Wednesday, October 05, 2011 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: Configure Incidents to Close when all Tasks are closed No there is not... Guillaume

Re: Configure Incidents to Close when all Tasks are closed

2011-10-05 Thread Joe Martin D'Souza
To: arslist@ARSLIST.ORG Subject: Re: Configure Incidents to Close when all Tasks are closed There's similar workflow in Change Management that performs the same function if you want to take a look at how it's implemented OOB. Tauf Chowdhury | Forest Laboratories, Inc. Service Portfolio Manager

Re: Configure Incidents to Close when all Tasks are closed

2011-10-05 Thread Chowdhury, Tauf
: 631.858.7765 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, October 05, 2011 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: Configure Incidents to Close when all Tasks are closed It makes sense

Re: Configure Incidents to Close when all Tasks are closed

2011-10-05 Thread Joe Martin D'Souza
, 2011 2:37 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Configure Incidents to Close when all Tasks are closed You could also use something like Abydos designer so that the last task in your Incident is a task that performs an update of the Incident and sets