Hello,
Does anybody know off hand if there is OOB functionality or
configuration to have Incidents which have tasks automatically change
status to resolved when the last task is closed?
Or is this going to be a customization also?
BTW We are on ServiceDesk ITSM 7.6.0.
Thanks, Ken
when all Tasks are closed
Hello,
Does anybody know off hand if there is OOB functionality or
configuration to have Incidents which have tasks automatically change
status to resolved when the last task is closed?
Or is this going to be a customization also?
BTW We are on ServiceDesk ITSM 7.6.0
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Wednesday, October 05, 2011 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Configure Incidents to Close when all Tasks are closed
No there is not...
Guillaume
To: arslist@ARSLIST.ORG
Subject: Re: Configure Incidents to Close when all Tasks are closed
There's similar workflow in Change Management that performs the same
function if you want to take a look at how it's implemented OOB.
Tauf Chowdhury | Forest Laboratories, Inc.
Service Portfolio Manager
: 631.858.7765
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, October 05, 2011 2:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Configure Incidents to Close when all Tasks are closed
It makes sense
, 2011 2:37 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Configure Incidents to Close when all Tasks are closed
You could also use something like Abydos designer so that the last task in
your Incident is a task that performs an update of the Incident and sets
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