Re: Customization Approval Process Question

2011-05-05 Thread patchsk
or a System Executive (VP). From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, May 03, 2011 1:11 PM To: arsl...@arslist.org Subject: Re: Customization Approval Process Question ** Isn't that what

Re: Customization Approval Process Question

2011-05-05 Thread Jason Miller
Subject: Re: Customization Approval Process Question ** Isn't that what the Change Management process is for? The CAB decides what is worth pursuing. Rick On May 3, 2011 6:59 AM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto: claire.sanf...@memorialhermann.org

Customization Approval Process Question

2011-05-03 Thread Sanford, Claire
When you have a customer that wants a customization made, do you have a special requirements document you have them complete? I have my gazillion customizations in the 6.0 version of HelpDesk and in order for them to move to the new ITSM 7.6.4, the users will have to provide some form of

Re: Customization Approval Process Question

2011-05-03 Thread William Rentfrow
Approval Process Question ** When you have a customer that wants a customization made, do you have a special requirements document you have them complete? I have my gazillion customizations in the 6.0 version of HelpDesk and in order for them to move to the new ITSM 7.6.4, the users will have

Re: Customization Approval Process Question

2011-05-03 Thread Rick Cook
Isn't that what the Change Management process is for? The CAB decides what is worth pursuing. Rick On May 3, 2011 6:59 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: When you have a customer that wants a customization made, do you have a special requirements document you have

Re: Customization Approval Process Question

2011-05-03 Thread Sanford, Claire
To: arslist@ARSLIST.ORG Subject: Re: Customization Approval Process Question ** Isn't that what the Change Management process is for? The CAB decides what is worth pursuing. Rick On May 3, 2011 6:59 AM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf