Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?

All, With all of the changes at the BMC web site, its harder and harder to find what you need to do your job. For example I am at a customer site and need to download the newest version of the foundation data spread sheets and documentation that is included, however I can not find any

Re: Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?

Do you mean patch 9003 to Incident Management, etc.? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard

Re: Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?

Howard - I just sent them to you under separate cover. Hope this helps - not sure if what I have is the 'latest' though. Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Verizon Business - global

Re: Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?

Chris, It might be, but they only have one for 7.0.0, 7.0.1 and 7.0.2. I thought that BMC was going it with the downloads for 7.0.3 or if not release a version for 7.0.3. Thanks, Howard On 6/5/08, strauss [EMAIL PROTECTED] wrote: ** Do you mean patch 9003 to Incident Management, etc.?

Re: Does anyone know where the itsm foundation data spread sheets and documentation needed to import that data can be found?

Candance, Thanks, Howard On 6/5/08, Decou, Candace M [EMAIL PROTECTED] wrote: ** Howard – I just sent them to you under separate cover. Hope this helps – not sure if what I have is the 'latest' though. *Candace DeCou*** DOI Remedy Systems Analyst Veri*z*on Business Office: (408)