Re: Escalation Action Changing Pushed Field RESOVLED

2008-11-20 Thread Gayford, Matthew C.
: Fri, 17 Oct 2008 09:53:00 -0400 Subject: Escalation Action Changing Pushed Field List, I've got an escalation that pushes values from HPD:Help Desk to a staging form. One of the values I want to push is $Status History.Resolved.USER$. However, each time I select that field or type

Escalation Action Changing Pushed Field

2008-10-17 Thread Gayford, Matthew C.
List, I've got an escalation that pushes values from HPD:Help Desk to a staging form. One of the values I want to push is $Status History.Resolved.USER$. However, each time I select that field or type it in and press modify action, it switches it to $Status History.New.USER$. Has anyone seen

Re: Escalation Action Changing Pushed Field

2008-10-17 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Friday, October 17, 2008 8:53 AM To: arslist@ARSLIST.ORG Subject: Escalation Action Changing Pushed Field ** List, I've got an escalation that pushes values from HPD:Help Desk to a staging

Re: Escalation Action Changing Pushed Field

2008-10-17 Thread Pargeter, Christie :CO IS
Subject: Re: Escalation Action Changing Pushed Field It's a bug. I've noticed it too. There's nothing you can do about it with your current version, and I'm not sure if it is fixed in newer actions. You could consider adding a field to your form that will basically replicate Status