FYI undocumented feature / quirk - Request ID (field 1) of length 1 means length is 15 and no zero fill

2011-03-14 Thread Ben Chernys
Hi Folks, Just discovered a case where a request id (field '1') had a database length of 1 - one of the Task Template schemas in ITSM 7.6. This is valid and means that the length is 15 and there is no leading zero fill. The old Admin tool had a nice error message when setting a field 1 to

Re: FYI undocumented feature / quirk - Request ID (field 1) of length 1 means length is 15 and no zero fill

2011-03-14 Thread Mueller, Doug
Ben, This has been a feature of the system for quite a while now. 7.5 most definitely, 7.0 I think so, before that, I am not sure. I did a quick search in the on-line documentation and found a section of the document titled Working with the Request ID field This section clearly calls out

Re: FYI undocumented feature / quirk - Request ID (field 1) of length 1 means length is 15 and no zero fill

2011-03-14 Thread Misi Mladoniczky
Hi, This has been there even since long before 7.0. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze

Re: FYI undocumented feature / quirk - Request ID (field 1) of length 1 means length is 15 and no zero fill

2011-03-14 Thread Ben Chernys
Hi Doug, Your right about the release. I just never came across it before in any form that I wrote a script against and I generally use Submit when modifying data because I generally want workflow firing. My test was with a 7.0.1 ARS and a test form (hence the admin tool). And yes,

Re: FYI undocumented feature / quirk - Request ID (field 1) of length 1 means length is 15 and no zero fill

2011-03-14 Thread Ben Chernys
Hi Doug, Your right about the release. I just never came across it before in any form that I wrote a script against and I generally use Submit when modifying data because I generally want workflow firing. My test was with a 7.0.1 ARS and a test form (hence the admin tool). And yes,