ugust 21, 2012 11:35 PM
To: arslist@ARSLIST.ORG
Subject: Finding: Incident Business-Time Duration, minus Pending Status time
Ladies and Gentlemen;
I'm looking for a field or place to grab the Incident Business Time Duration
for an ITMS 7.6.04 Incient Module ticket, excluding the time(s) th
: Goodall, Andrew C
Sent: Wednesday, August 22, 2012 10:31 AM
To: arslist@arslist.org
Subject: RE: Finding: Incident Business-Time Duration, minus Pending Status time
I believe the SLA/OLA Pause Time (DownElapsedTime) is meant to include the
excludes and the outside of business time window if you
ve
Plano, TX 75024
jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Ray Palla
Sent: Wednesday, August 22, 2012 9:59 AM
To: arslist@arslist.org
Subject: Re: Finding: Incident Business-Time Duration, minus Pending Status time
RSList)
[mailto:arslist@arslist.org] On Behalf Of Ray Palla
Sent: Tuesday, August 21, 2012 2:47 PM
To: arslist@arslist.org
Subject: Re: Finding: Incident Business-Time Duration, minus Pending
Status time
This suggestion is possibly realistic, however the amount of coding to
parse out the Pending ti
12 22:21:37 +0100
From: carlbwil...@gmail.com
Subject: Re: Finding: Incident Business-Time Duration, minus Pending Status time
To: arslist@ARSLIST.ORG
**
Hi,
pretty sure that the original question was a way to find out the
duration of an Incident without the time spent in pending (not track
: arslist@ARSLIST.ORG
Subject: Re: Finding: Incident Business-Time Duration, minus Pending Status
time
**
Do you mean by creating SVT's to track the time? Yes It can be a solution
maintaining the product OoTB. IMHO I don't like to use SLM to make
measurements that are not really a SLA o
enney
> 6501 Legacy Drive
> Plano, TX 75024
> jcp.com
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@arslist.org] On Behalf Of Ray Palla
> Sent: Tuesday, August 21, 2012 2:47 PM
> To: arslist@arslist.org
>
We do check the performance impact at our preproduction servers, because I
was also concerned by it. The impact was less than 1%.
Test performed changing requests massively through web services by using
SOAP UI.
Jose Manuel Huerta
http://theremedyforit.com/
On Tue, Aug 21, 2012 at 9:47 PM, Ra
@arslist.org] On Behalf Of Ray Palla
Sent: Tuesday, August 21, 2012 2:47 PM
To: arslist@arslist.org
Subject: Re: Finding: Incident Business-Time Duration, minus Pending Status time
This suggestion is possibly realistic, however the amount of coding to
parse out the Pending time is a vast effort.
Any other
This suggestion is possibly realistic, however the amount of coding to
parse out the Pending time is a vast effort.
Any other ideas other than creating a custom form specifically for
tracking business time and pending time for every Incident modification?
R
Quoting patchsk :
Did you chec
Did you check the incident audit log? You can calculate the amount of time
the ticket is in pending status from there.
On Tuesday, August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote:
>
> Ladies and Gentlemen;
>
> I'm looking for a field or place to grab the Incident Business Time
> Duration for
Ladies and Gentlemen;
I'm looking for a field or place to grab the Incident Business Time Duration
for an ITMS 7.6.04 Incient Module ticket, excluding the time(s) that the ticket
is in "Pending" 'Status'.
I've found in the Incident Assignment Log form, the field 'Business Hours
Duration (Sec)'
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