Re: Frequent Session is invalid or timed out- ARERR (9201) issues to Users.

Hi Madhu - I agree with problem identified by Load balancer team. Users would get session disconnect errors when using sticky bit if that specific mid-tier goes down. This happens to mid-tier version before 9.0 I would suggest to check with BMC on this part. Thanks, Abhijit H On 2 February 2016

Re: Frequent Session is invalid or timed out- ARERR (9201) issues to Users.

Yes, on web facing load balancer , sticky bit should be enable. On ARS facing load balancer sticky bit should be disable. Thanks, Abhijit H On 01-Feb-2016 1:03 pm, "Madhu V" wrote: > Hi Rob, > > > Currently the Web facing Load Balancer is not having any

Frequent Session is invalid or timed out- ARERR (9201) issues to Users.

Hi, Users are facing frequent session timeout issues i.e ARERR (9201) - Session is invalid or timed out in our Remedy Application. The issue is randomly occurring across all the geographies of our Organization. Few Details: > We are in ARS , ITSM 8.1 SP1 version. Midtier Version :

Re: Frequent Session is invalid or timed out- ARERR (9201) issues to Users.

I would take a look at the Timeout settings on the F5(s) in front of the web servers. The values should match the connection timeout values in the mid tier configuration. Remember, the F5 stores these values in seconds, not minutes; so you'll need to adjust accordingly. On Feb 1, 2016 1:18 AM,

Re: Frequent Session is invalid or timed out- ARERR (9201) issues to Users.

Hi Rob, Currently the Web facing Load Balancer is not having any session time out set and it is having persistence of type Cookie based. We are aware that if the Load Balancer has set any time out value it will be in seconds and should have greater value than the value set at Mid-Tier config