Re: Handle Duplicate Request IDs By: Update Old Record with New Record's Data

2012-06-26 Thread Daniel Condrea
use factory settings and it works OK. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Amol Dixit Sent: Monday, June 25, 2012 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: Handle Duplicate Request IDs By: Update Old

Re: Handle Duplicate Request IDs By: Update Old Record with New Record's Data

2012-06-25 Thread Amol Dixit
With Import tool there is an option to 'Ignore required field'. If you turn on that option you will not receive mandetory field error. However, if you updating the old record with new record data it should update and should not create new record. The error you mentioned is observed only if new

Re: Handle Duplicate Request IDs By: Update Old Record with New Record's Data

2012-06-25 Thread ITSM.Support
Condrea Sent: Friday, June 22, 2012 12:08 PM To: arslist@ARSLIST.ORG Subject: Handle Duplicate Request IDs By: Update Old Record with New Record's Data Hello all, Sometimes I need to update an old record with new data. In version ARS 7.1 I've done it by modifying an export of type ARX and then I

Handle Duplicate Request IDs By: Update Old Record with New Record's Data

2012-06-22 Thread Daniel Condrea
Request IDs By: Update Old Record with New Record's Data and Data Import Tool is trying to generate a new record, as a result I get an error message saying, for example, that filed 2 is mandatory. Is anyone experienced this behavior? Daniel

Re: Handle Duplicate Request IDs By: Update Old Record with New Record's Data

2012-06-22 Thread Longwing, LJ CTR MDA/IC
, June 22, 2012 12:38 AM To: arslist@ARSLIST.ORG Subject: Handle Duplicate Request IDs By: Update Old Record with New Record's Data Hello all, Sometimes I need to update an old record with new data. In version ARS 7.1 I've done it by modifying an export of type ARX and then I use de Import tool