Helpdesk 6 to Incident Mgmt 7 Migration

2007-09-26 Thread Benjamin Trimmer
Fellow Listers, I was wondering if anyone has an experience / recommendations regaring moving the tickets from HelpDesk 6.x to Incident Management 7.x? The 7.x installation will be fresh on a clean box. All systems are Windows based architecture. Regards, Ben Trimmer * * * * * * * * * * *

Re: Helpdesk 6 to Incident Mgmt 7 Migration

2007-09-26 Thread Rick Cook
If you have the time, you can figure out the mapping. If you don't, there might be a couple utilities (I think Effective Technologies makes one) that might help. Rick On 9/26/07, Benjamin Trimmer [EMAIL PROTECTED] wrote: ** Fellow Listers, I was wondering if anyone has an experience /

Re: Helpdesk 6 to Incident Mgmt 7 Migration

2007-09-26 Thread strauss
Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: Wednesday, September 26, 2007 11:35 AM To: arslist@ARSLIST.ORG Subject: Helpdesk 6 to Incident Mgmt 7 Migration ** Fellow