...@arslist.org] On Behalf Of Ron Legters
Sent: Friday, June 26, 2009 11:28 AM
To: arslist@ARSLIST.ORG
Subject: How-to questions - Request or Restoration?
Our shop is using Incident Management 7, and we're currently encouraging our IS
staff to make better choices in the 'Service Type' field
Our shop is using Incident Management 7, and we're currently encouraging our IS
staff to make better choices in the 'Service Type' field (specifically 'User
Service Restoration' vs. 'User Service Request') so we can get more reliable
numbers for Mean Time to Repair.
We get a fair number of
@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Subject: How-to questions - Request or Restoration?
Sent: Jun 26, 2009 9:28 AM
Our shop is using Incident Management 7, and we're currently encouraging our IS
staff to make better choices in the 'Service Type' field (specifically 'User
Service Restoration
Subject: How-to questions - Request or Restoration?
Our shop is using Incident Management 7, and we're currently encouraging our IS
staff to make better choices in the 'Service Type' field (specifically 'User
Service Restoration' vs. 'User Service Request') so we can get more reliable
numbers
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