Re: How to check that the Remedy User is using a version accepted and if not, is automatically logged out?

Due to the fact that you are talking about client versions and not Mid-Tier versions (because you obviously control that) then I would suggest using an init-form (in the basic guide I believe)it is a hidden form that opens every time the client connects. You can simply create a display only

Re: How to check that the Remedy User is using a version accepted and if not, is automatically logged out?

Hi Daniel, If the server is on V6.3 patch 18 and I want to stop anything less than patch 12 connecting, how would this be displayed or can you only stop lesser versions connecting? Regards, Basil Webster Remedy Developer Siemens Business Services (Pty) Ltd * E-Mail: [EMAIL PROTECTED]

Re: How to check that the Remedy User is using a version accepted and if not, is automatically logged out?

No worries, I found the info in the Config Guide on how to set the minimum API version. Regards, Basil Webster Remedy Developer Siemens Business Services (Pty) Ltd * E-Mail: [EMAIL PROTECTED] ( Tel: +27 11 652 7523 Ê Fax: +27 11 652-7501 ) Mobile: +27 82 452 9389 -Original

Re: How to check that the Remedy User is using a version accepted and if not, is automatically logged out?

Thank you Tony, Your suggestion worked fine. I'm sorry for the omission Axton. I don't want to waist you time. I'll make sure to give you all the pertinent info before submitting a new question. -Michel- -Original Message- From: Action Request System discussion list(ARSList)

Re: How to check that the Remedy User is using a version accepted and if not, is automatically logged out?

np, if you are on 7.x, you can configure the server to disallow clients below a configured level. Easier to configure and manage than an init form. Axton Grams On 2/6/07, Giguere, Michel [EMAIL PROTECTED] wrote: Thank you Tony, Your suggestion worked fine. I'm sorry for the omission

How to check that the Remedy User is using a version accepted and if not, is automatically logged out?

I know that with the keyword $Version$ I can validate the version that user is running. I can then close the Remedy User application with the Perform-Action-Exit-App Run Process action. I have got two problems with that: 1 - On what workflow should I run that process? If it is on an

Re: How to check that the Remedy User is using a version accepted and if not, is automatically logged out?

You didn't include the relavent information, such as the server version. To get an answer that is going to help you and not waste people's time throwing ideas out that are not applicable, please provide the information necessary to answer your question. Axton Grams On 2/5/07, Giguere, Michel

Re: How to check that the Remedy User is using a version accepted and if not, is automatically logged out?

Use the Init-Form: form name parameter in ar.conf/cfg it's in the manuals. Attach your version workflow to this (display only) form and make sure any fields you set on it have the change flag disabled (not sure if that's really required as the form never displays) You can accomplish your