ITSM 7 and the Mystery of the Disappearing Reports

2007-05-11 Thread Emad Zaky
Hello All, I installed AR 7.0.2, Incident, Problem and Change (7 patch2). At every stage of the installation I took a back up and checked the applications. Solaris 10, Oracle 10g I checked the reports after installing incident, Problem and they were ok. After installing Change all the

Re: ITSM 7 and the Mystery of the Disappearing Reports

2007-05-11 Thread Joe DeSouza
So where did you find them missing? I'm not quite sure I understand your question.. - Original Message From: Emad Zaky [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, May 11, 2007 1:50:58 PM Subject: ITSM 7 and the Mystery of the Disappearing Reports ** Hello All, I

Re: ITSM 7 and the Mystery of the Disappearing Reports

2007-05-11 Thread Emad Zaky
In the reporting console On 5/11/07, Joe DeSouza [EMAIL PROTECTED] wrote: ** So where did you find them missing? I'm not quite sure I understand your question.. - Original Message From: Emad Zaky [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, May 11, 2007 1:50:58 PM

Re: ITSM 7 and the Mystery of the Disappearing Reports

2007-05-11 Thread strauss
Did you localize your server or the application - that has always had the effect of hiding the canned reports because they have inconsistent Locale data... null, en, or en_US. They have to match the server locale to be seen in the consoles. Christopher Strauss, Ph.D. Remedy Database

Re: ITSM 7 and the Mystery of the Disappearing Reports

2007-05-11 Thread Brian Gillock
And if you did localize, make sure you install patch 3 if you use online help for your applications. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, May 11, 2007 1:59 PM To: arslist@ARSLIST.ORG Subject:

Re: ITSM 7 and the Mystery of the Disappearing Reports

2007-05-11 Thread Emad Zaky
You're right..I installed english and french Language packs. If I select the english Locale the change reports appear, if I choose the French Locale the French reports appear for all products... So what the solution for this? On 5/11/07, strauss [EMAIL PROTECTED] wrote: ** Did you localize