Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Saturday, June 18, 2011 5:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 sp1 Incident Templates issue
**
Chris,
Not sure
flexible now in
kicking off dynamic task management and can also create other requests.
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of strauss
Sent: Fri 6/17/2011 1:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 sp1 Incident Templates issue
Sent: Wed 6/15/2011 4:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 sp1 Incident Templates issue
Seeing it for the first time today. I just finished upgrading ITSM 7.0 and
everything else up to 7.6.04 SP1, so all of the templates we currently have in
production since 2008 are present
Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Friday, June 17, 2011 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 sp1 Incident Templates issue
**
Guys,
I think in the new
@ARSLIST.ORG
Subject: ITSM 7.6.04 sp1 Incident Templates issue
**
I recently upgraded Remedy to ITSM 7.6.04 sp1 and I'm not able to view any of
my incident templates using Mid-Tier. I can see them all when using the client
app so I know they were not deleted during the upgrade. In each template
I recently upgraded Remedy to ITSM 7.6.04 sp1 and I'm not able to view
any of my incident templates using Mid-Tier. I can see them all when
using the client app so I know they were not deleted during the upgrade.
In each template the associated Authoring For Group information is the
same.
If I
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