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From: Gary Dries [mailto:gary.dr...@gmail.com]
Sent: 12 July 2011 21:57
Subject: ITSM ERD
Lister's,
Has anyone produced a full or segmented by module ERD for any version
of ITSM from 7.0.01 to 7.6.04?
BMC has not produce anything as good as the BMCR RemedyR IT Service
Management 7.0
**
Hi Gary,
You can have a look at ARSmarts (www.arsmarts.com).
ARSmarts generates ERD for any AR System based application (see the
Grapher module on this page http://www.arsmarts.com/Screenshots).
ARSmarts diagrams are clickable, you can move Forms,
Generating an ERD for Remedy applications is going to be problematic. ERDs
make some assumptions that don't necessarily apply to Remedy applications:
- Data normalization (apps that operate on a normalized data model are
tricky to write due the tight binding between the UI and the data model;
There is an ERD of sorts of the base AR System metadata forms, I think, in
the Database guide. You may have to look a couple versions back for it, but
I remember seeing one. Above that, I agree with Axton - it would be so
complex it would make the CMDB CDM look like a kid's chalk drawing of his
You might be lucky to have it look this simple:
http://4.bp.blogspot.com/_igHirnXNoBY/TU6_TmwddeI/Azc/b0dy8ZmgB6M/s1600/Gephi%2BNetwork%2BDiagram.png
http://scienceresearchprojects.com/images/control_theory_complex_networks_social_network.gif
Axton Grams
On Wed, Jul 13, 2011 at 9:52 AM,
**
I totally agree with Axton: the ERD concept does not really apply to
Remedy.
However, as ARSmarts offers similar functionality to the ITMasters
product, we think we are quite close to an ERD.
It is also correct that an "ERD" of ITSM7x is rather heavy, but we
lol
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: 13 July 2011 16:37
To: arslist@ARSLIST.ORG
Subject: Re: ITSM ERD
** You might be lucky to have it look this simple:
http://4.bp.blogspot.com/_igHirnXNoBY/TU6_TmwddeI
Lister's,
Has anyone produced a full or segmented by module ERD for any version
of ITSM from 7.0.01 to 7.6.04?
BMC has not produce anything as good as the BMC® Remedy® IT Service
Management 7.0 Architecture document for any more recent version that
I could find.
I have made a request to BMC via
Subject: ITSM ERD
Lister's,
Has anyone produced a full or segmented by module ERD for any version
of ITSM from 7.0.01 to 7.6.04?
BMC has not produce anything as good as the BMCR RemedyR IT Service
Management 7.0 Architecture document for any more recent version that
I could find.
I have made
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