Re: ITSM ERD

2011-07-13 Thread Elry
- From: Gary Dries [mailto:gary.dr...@gmail.com] Sent: 12 July 2011 21:57 Subject: ITSM ERD Lister's, Has anyone produced a full or segmented by module ERD for any version of ITSM from 7.0.01 to 7.6.04? BMC has not produce anything as good as the BMCR RemedyR IT Service Management 7.0

Re: ITSM ERD

2011-07-13 Thread Support
** Hi Gary, You can have a look at ARSmarts (www.arsmarts.com). ARSmarts generates ERD for any AR System based application (see the Grapher module on this page http://www.arsmarts.com/Screenshots). ARSmarts diagrams are clickable, you can move Forms,

Re: ITSM ERD

2011-07-13 Thread Axton
Generating an ERD for Remedy applications is going to be problematic. ERDs make some assumptions that don't necessarily apply to Remedy applications: - Data normalization (apps that operate on a normalized data model are tricky to write due the tight binding between the UI and the data model;

Re: ITSM ERD

2011-07-13 Thread Rick Cook
There is an ERD of sorts of the base AR System metadata forms, I think, in the Database guide. You may have to look a couple versions back for it, but I remember seeing one. Above that, I agree with Axton - it would be so complex it would make the CMDB CDM look like a kid's chalk drawing of his

Re: ITSM ERD

2011-07-13 Thread Axton
You might be lucky to have it look this simple: http://4.bp.blogspot.com/_igHirnXNoBY/TU6_TmwddeI/Azc/b0dy8ZmgB6M/s1600/Gephi%2BNetwork%2BDiagram.png http://scienceresearchprojects.com/images/control_theory_complex_networks_social_network.gif Axton Grams On Wed, Jul 13, 2011 at 9:52 AM,

Re: ITSM ERD

2011-07-13 Thread Support
** I totally agree with Axton: the ERD concept does not really apply to Remedy. However, as ARSmarts offers similar functionality to the ITMasters product, we think we are quite close to an ERD. It is also correct that an "ERD" of ITSM7x is rather heavy, but we

Re: ITSM ERD

2011-07-13 Thread Danny Kellett
lol From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: 13 July 2011 16:37 To: arslist@ARSLIST.ORG Subject: Re: ITSM ERD ** You might be lucky to have it look this simple: http://4.bp.blogspot.com/_igHirnXNoBY/TU6_TmwddeI

ITSM ERD

2011-07-12 Thread Gary Dries
Lister's, Has anyone produced a full or segmented by module ERD for any version of ITSM from 7.0.01 to 7.6.04? BMC has not produce anything as good as the BMC® Remedy® IT Service Management 7.0 Architecture document for any more recent version that I could find. I have made a request to BMC via

Re: ITSM ERD

2011-07-12 Thread Mark Herring
Subject: ITSM ERD Lister's, Has anyone produced a full or segmented by module ERD for any version of ITSM from 7.0.01 to 7.6.04? BMC has not produce anything as good as the BMCR RemedyR IT Service Management 7.0 Architecture document for any more recent version that I could find. I have made