Re: Incident Sample

. Basically, we are seeing Incidents created, apparently from SRM, with only a Summary populated that says “Incident Sample”. I turned on the option to create Service Requests when an Incident is manually created several years ago, but this seems to have started around the time we upgraded to 8.1

Re: Incident Sample

, apparently from SRM, with only a Summary populated that says “Incident Sample”. I turned on the option to create Service Requests when an Incident is manually created several years ago, but this seems to have started around the time we upgraded to 8.1. Of the thousands upon thousands

Re: Incident Sample

AM To: arslist@ARSLIST.ORG Subject: Re: Incident Sample ** Hey Shawn, The 'incident sample' I believe is the OOTB incident creator in SRM. In RKM, you can raise an incident from an article. 'Incident sample' is the AOT. On Mar 3, 2015 8:20 AM, Pierson, Shawn shawn.pier

Incident Sample

Good morning, Users have reported a very strange issue to me. Basically, we are seeing Incidents created, apparently from SRM, with only a Summary populated that says Incident Sample. I turned on the option to create Service Requests when an Incident is manually created several years ago

Re: Incident Sample

Hey Shawn, The 'incident sample' I believe is the OOTB incident creator in SRM. In RKM, you can raise an incident from an article. 'Incident sample' is the AOT. On Mar 3, 2015 8:20 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** Good morning, Users have reported a very