!)
This works well for us.
Thank you,
Sandra Hennigan
Remedy Developer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kalicki, Brian J (IS)
Sent: Thursday, March 27, 2014 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Incident and Change template group usage
Dear List,
We are a managed service provider with a central service desk that supports our
various customers (tenants). A request came up today where they wanted a few
support personnel to have the ability to create templates for all customers and
groups (for which they have access to).
Hi,
I have had a customer give the required access on a UAT system (Incident
Config), then import the said Templates in to Production (via the
Maintenance Team) where they have the ability to update and modify the new
Templates without giving people the elevated permissions on Production.
The
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