Re: Incident work logs sometimes replicate

2011-08-24 Thread Boyd, Rebecca
Raj, BMC identified this as Defect # SW00383884. Rebecca On Wed, Aug 24, 2011 at 6:08 PM, Rajendra Nimbalkar wrote: > ** > Hi Rebecca, > > We are having similar issue. I have a ticket with BMC and waiting on reply. > Can you please share the solution offered by BMC. > > Thanks, > Raj > > On We

Re: Incident work logs sometimes replicate

2011-08-24 Thread Rajendra Nimbalkar
Hi Rebecca, We are having similar issue. I have a ticket with BMC and waiting on reply. Can you please share the solution offered by BMC. Thanks, Raj On Wed, Aug 24, 2011 at 2:05 PM, Boyd, Rebecca wrote: > ** Andre, > > Thanks. > > I checked the active link & it is correct; it has the button i

Re: Incident work logs sometimes replicate

2011-08-24 Thread Boyd, Rebecca
Andre, Thanks. I checked the active link & it is correct; it has the button in the execution options. I just heard from BMC. This may be a known defect. Rebecca On Wed, Aug 24, 2011 at 2:33 PM, Andre Hughes wrote: > Hi Rebecca, > > This sounds familiar to what we had in our setup. > > Try t

Re: Incident work logs sometimes replicate

2011-08-24 Thread Andre Hughes
Hi Rebecca, This sounds familiar to what we had in our setup. Try the following - Modify the active link SHR:SHR:SaveActivity_120_ClearFld In the Execution Options add z3Btn_Add_to_Activity_History to the Button/Menu Field Flush Mid-Tier Cache See if this fixes it. Thanks, Andre ___

Incident work logs sometimes replicate

2011-08-24 Thread Boyd, Rebecca
ITSM 7.5, SRM 7.6 When an incident with a related Service Request and at least one public work log moves from Pending back to Assigned, every public work log replicates. If there are 5 public work logs, 5 new identical entries are created in HPD:Worklog. No new records are created in SRM:WorkIn