Raj,
BMC identified this as Defect # SW00383884.
Rebecca
On Wed, Aug 24, 2011 at 6:08 PM, Rajendra Nimbalkar
wrote:
> **
> Hi Rebecca,
>
> We are having similar issue. I have a ticket with BMC and waiting on reply.
> Can you please share the solution offered by BMC.
>
> Thanks,
> Raj
>
> On We
Hi Rebecca,
We are having similar issue. I have a ticket with BMC and waiting on reply.
Can you please share the solution offered by BMC.
Thanks,
Raj
On Wed, Aug 24, 2011 at 2:05 PM, Boyd, Rebecca wrote:
> ** Andre,
>
> Thanks.
>
> I checked the active link & it is correct; it has the button i
Andre,
Thanks.
I checked the active link & it is correct; it has the button in the
execution options.
I just heard from BMC. This may be a known defect.
Rebecca
On Wed, Aug 24, 2011 at 2:33 PM, Andre Hughes wrote:
> Hi Rebecca,
>
> This sounds familiar to what we had in our setup.
>
> Try t
Hi Rebecca,
This sounds familiar to what we had in our setup.
Try the following -
Modify the active link SHR:SHR:SaveActivity_120_ClearFld
In the Execution Options add z3Btn_Add_to_Activity_History to the Button/Menu
Field
Flush Mid-Tier Cache
See if this fixes it.
Thanks,
Andre
___
ITSM 7.5, SRM 7.6
When an incident with a related Service Request and at least one public work
log moves from Pending back to Assigned, every public work log replicates.
If there are 5 public work logs, 5 new identical entries are created in
HPD:Worklog.
No new records are created in SRM:WorkIn
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