Rao,
I would suggest to enable SQL-Logging in ar.cfg. Add the following line.
Debug-mode: 1
Restart ARServer and post the arsql.log
Kind Regards Conny
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Joe
Had similar issue with a 7.5 install. The main issue was that the
installer does not like if you want to create a db user widt password
with a number as the first char.
Had to remove the database, aradmin user and the arole role and then
start overagain. And then just use the defualt values.
--
Hi List,
Can some one please help me with the below issue? Thanks.
Platform: Windows
Databae: Oracle 10g
Installed AR server 7.1 on Windows platform under Oracle 10g. This is a new
installation. After installation, I tried to connect to the AR server
through Admin and User tools. I am getting
What does the arerror.log show for the time when the ARServer is starting up?
What does armonitor.log show during a startup?
What ARERR number is associated with the login failure? Is is the 3300?
a. If it is the 3300, update the ar.conf and disable alert events.
Are there any failures in the
Login as aradmin (assuming thats the default DB user you used for the
installation) and run this SQL
select count(*) from arschema where name like = 'EXACT NAME OF THE FORM';
If the result you get is 0, then something has gone amiss when you performed
your install. Since its a new install I
Thank you Axton. I reinstlled the app. This time also it failed with the
same error message. arerror.log does not show any error. Following is the
arrerror log.
= = = = = = arerror.log = = = =
Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00
Build 200708221849
(c)
Try adding this to your ar.conf file and restarting:
Disable-Alerts: F
Post the results from the following sql statements:
select count(rowid) from user_x
/
select count(rowid) from user_cache
/
select schemaid, name from arschema where name like 'Alert%'
/
Axton Grams
The opinions,
At what point and how do you reproduce that error then?
Have you checked if the entry for the Alerts form does exist in the arschema
table? (Select count(*) from arschema where name = 'Alert Events';)
Joe
From: Rao Rao scenery@gmail.com
To:
Axton,
Thanks. The service - BMC Remedy Action Request System Server - is
running. However, I cannot connect through Remedy Administrator. When I
try to connect with user id: Demo, I get the following message.
= = = = Remedy Administrator Tool = = = =
ARWARN [59] No such user exists --
Joe/Axton,
Joe, I ran the sql for Alerts. Please see below.
SQL Select count(*) from arschema where name = 'Alert Events';
COUNT(*)
--
1
= = = = =
Axton, Please see my earlier mail on the sqls - you asked. Thanks to both
of you for help and sparing time.
With Regards,
Try this sql:
select count(rowid) from user_cache
/
The fact that user_x is missing is worrisome. This more than likely means
that the user form does not exist on the server.
Try using arcache to create a temporary admin user. See the ARS config
guide for instructions and examples.
Chances
Rao,
This means that the H and T tables that are the underlying tables for the said
form have perhaps been created already.
To verify this first of all find out the schema ID for that form.
select schemaid from arscheama where name = 'Alert Events';
Lets say it returns 20.. then the T and H
Platform: Windows
Databae: Oracle 10g
Installed AR server 7.1 on Windows platform under Oracle 10g. This is a new
installation. After installation, I tried to connect to the AR server
through Admin and User tools. I am getting the following error. I tried to
connect through user id: Demo and
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