)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, March 01, 2013 10:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Integration with other Ticketing systems
**
Very cool! I really like the approach you detail. Today we build all of the
rules and processing in AR workflow. I
Sent: Thursday, February 28, 2013 11:21 AM
To: arslist@ARSLIST.ORG
Subject: OT: Remedy Integration with other Ticketing systems
**
Hi Ron,
It sounds like you have some great knowledge and experience with email
integration and using Procmail. I know time is an issue for many of us but it
would
discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
*Sent:* Thursday, February 28, 2013 11:21 AM
*To:* arslist@ARSLIST.ORG
*Subject:* OT: Remedy Integration with other Ticketing systems
** **
**
Hi Ron,
** **
It sounds like you have some great
Kallestad
Sent: Wednesday, February 27, 2013 11:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Integration with other Ticketing systems
** There's no best-practice that's globally correct across all potential
applications.
If there's a canned solution for a particular vendor, then that's the one
Subject: Re: Remedy Integration with other Ticketing systems
**
Email is the easiest to implement and troubleshoot. Polling can be an issue if
you are doing a hot handoff where your customer is tier 1, you are tier 2 and
the their end user's phone call will be transferred to you. Even if polling
discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Christine Milton Hall
Sent: Wednesday, February 27, 2013 10:25 AM
To: arslist@arslist.org
Subject: Remedy Integration with other Ticketing systems
**
Hi everyone - It is has been a while...
Looking for some feedback on integrating
@ARSLIST.ORG] *On Behalf Of *Brittain, Mark
*Sent:* Thursday, February 28, 2013 7:21 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Remedy Integration with other Ticketing systems
** **
**
Email is the easiest to implement and troubleshoot. Polling can be an
issue if you are doing a hot
Hi everyone - It is has been a while...
Looking for some feedback on integrating external ticketing systems with our
Remedy Environment. (currently 7.5.1, windows platform)
1. What is the most common and best practice method? Right now the most
requests seem to be requesting the
Like anything with Remedy, there a bunch of ways to approach it. From
email integrations (clunky) to Web Services. First question, Are the 2
systems on the same network? If not, will the 2 networks be able to talk?
What version of Remedy? What is the other system?
Warren
On Wed, Feb 27,
:25 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Integration with other Ticketing systems
**
Hi everyone - It is has been a while...
Looking for some feedback on integrating external ticketing systems with
our Remedy Environment. (currently 7.5.1, windows platform)
1. What
There's no best-practice that's globally correct across all potential
applications.
If there's a canned solution for a particular vendor, then that's the one
to use 9 times out of 10.
Email is good because it has built in store-and-forward and failover
mechanisms. Email is bad because it
I prefer to not use email or web services, because at any significant
volume, throughput becomes an issue. I prefer to use either the Integrator
app or the API calls in a Perl or Java script.
Rick
On Feb 27, 2013 8:59 PM, Steve Kallestad st...@tabtonic.com wrote:
** There's no best-practice
Hi,
Can anyone recommend a way to integrate a proprietary system with ARS.
Users should open tickets in ARS then our system should be notified with the
ticket details and a corresponding ticket will be opened.
The ticket will be processed in our system and we want to update the status
of the ARS
The simplist way would be to use Web Services to do this.
-Original Message-
From: Mark Hofman markh...@googlemail.com
To: arslist@ARSLIST.ORG
Sent: Mon, Jul 13, 2009 8:07 am
Subject: Integration with other ticketing systems
**
Hi,
Can anyone recommend a way to integrate
to the
remedy system you should be able to go from there.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Hofman
Sent: Monday, July 13, 2009 6:07 AM
To: arslist@ARSLIST.ORG
Subject: Integration with other ticketing systems
**
Hi,
Can
with other ticketing systems
** The simplist way would be to use Web Services to do this.
-Original Message-
From: Mark Hofman markh...@googlemail.com
To: arslist@ARSLIST.ORG
Sent: Mon, Jul 13, 2009 8:07 am
Subject: Integration with other ticketing systems
**
Hi,
Can anyone recommend a way
used it I was working on a
project using ARS 6.3, and found that it was easy to setup and configure.
Cheers
Joe
From: LJ Longwing lj.longw...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 11:14:07 AM
Subject: Re: Integration with other ticketing
, but when I last used it I was
working on a project using ARS 6.3, and found that it was easy to setup and
configure.
Cheers
Joe
_
From: LJ Longwing lj.longw...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 11:14:07 AM
Subject: Re: Integration with other ticketing systems
To: arslist@ARSLIST.ORG
Subject: Re: Integration with other ticketing systems
**
Mark,
If that is not an option as well for whatever reasons and you wish to take
an easy OTB way out, there are integration systems out there available,
such
as TIBCO (I have used this in the past
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