Re: License migration

2006-08-22 Thread Rusconi, Ignacio (I.)
Title: License migration ** James: Thanks for your assistance. When you said "you can purge off the old license" I dont capture the idea. You mean I can do it by myself without contacting my support? - I have a contract support. I contact with them and they told me to s

License migration

2006-08-18 Thread Rusconi, Ignacio (I.)
Title: License migration ** Im going on a migration of a production server. Question refer specifically to license migration. Does anybody got a manual, tutorial for the migration of the license Thanks - Sql server 2000 - Remedy 5.01 __20060125___This

Re: License migration

2006-08-18 Thread Grooms, Frederick W
Title: License migration ** If you are simply upgrading your server to v6 (or above) simply go to SupportWeb and choose License File Upgrade. Attach your existing license file and send it.You will receive an email with a file that has both your existing v5 keys and the new v6 keys in it. Put

Re: License migration

2006-08-18 Thread Rusconi, Ignacio (I.)
Title: License migration ** Iam not upgrading the application. Iam only migrating the application to another server. So the problem may be that the license is associated with the old mac addrress... thanks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED

Re: License migration

2006-08-18 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: License migration ** Ignacio: You did not state if you have support or not. If you do, you can purge off the old license and reuse it for the new server AFTER you install ARS 6.1/6.3/7.0and use the license portion of the Admin Tool to get the Host ID. This is something that I am

Re: License migration

2006-08-18 Thread Christie, Garron
Title: License migration ** You have to execute a purge agreement, which can be found on the BMC support web - if you have support. The instructions and what you need to do are there as well. I think it is under the licensing link on the left, but can't say for sure. If I remember correctly

Re: License migration

2006-08-18 Thread Heider, Stephen
18, 2006 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: License migration ** Iam not upgrading the application. Iam only migrating the application to another server. So the problem may be that the license is associated with the old mac addrress... thanks From