Tim,
I will give you an account of what I have been through. We did the same thing
as you going from 7.0 to 7.1 and we have 6 different environments that I did
this on. It really depends on how you did your customizations because when a
AL comes in from the patch it will overwrite what is
We just completed patching production from ITSM 7.0.03.007 to 009 last weekend.
I rehearsed this on development several times, and the key is to identify all
of the things that you will have to do afterwards on your test runs, and have
them in a checklist with supporting def files beforehand.
Hire a consultant that has done it before:)
On Wed, 10 Jun 2009 10:55:59 -0500, strauss wrote
We just completed patching production from ITSM 7.0.03.007 to 009
last weekend. I rehearsed this on development several times, and
the key is to identify all of the things that you will have to
That would make a lot of sense if the consultant had done your customizations
for you. Otherwise, not quite so much.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action
Hi,
Attempting to upgrade from 7.0.1 patch 2 to 7.1 patch 7
Basically we have:
Arserver - 7.0.1 patch 2 upgrade to 7.1 patch 7
Approver - 7.0.1upgrade to 7.1 patch 7
Change - 7.0.2 upgrade to 7.0.3
If you have customized and forms or work flow from the OOB applications it is
my understanding that you need to re-import your forms, work flow and data. I
do not use OOB applications but I have seen enough postings.
HTH,
Roger A. Nall
Manager
Service Assurance/National Applications
T-Mobile,
Tim,
The issue will be the plugins. There were some major changes between patch 2
and patch 3 (or 4).
From the app side, the data should be ok, however, off the top of my head I
can not think of anything.
Good luck,
Howard
On Tue, Jun 9, 2009 at 6:35 PM, Tim Rondeau
Actually, starting with patch 003 or 004 (I think the latter), BMC changed its
strategy for updating patched forms in ITSM. The new patches replace the
existing form with their patched version rather than just updating the existing
form. This means that any additional fields that you have
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