Making remedy available to general public

Hello! We have a Remedy system which is used internally by a call centre to log calls on behalf of the general public. We are now thinking about whether it would be possible to allow the general public to log their own requests. What would you recommend in terms of authentication and

Re: Making remedy available to general public

Well, the first thing you will have to do is put your web server outside of your firewall. Then secure the heck out of it, and make sure you control tightly the pipeline to your AR Server, which will be inside of your firewall. You might consider having your web programmers build the screen and

Re: Making remedy available to general public

(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Isabel Irving Sent: Friday, September 18, 2015 10:48 AM To: arslist@ARSLIST.ORG Subject: Making remedy available to general public Hello! We have a Remedy system which is used internally by a call centre to log calls on behalf of the general public

Re: Making remedy available to general public

m discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Candace DeCou > *Sent:* Friday, September 18, 2015 11:41 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Making remedy available to general public > > > > ** > > Isabel - another possibility I ha

Re: Making remedy available to general public

gt; Tim >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Candace DeCou >> *Sent:* Friday, September 18, 2015 11:41 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Making remedy avai

Re: Making remedy available to general public

) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace DeCou Sent: Friday, September 18, 2015 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Making remedy available to general public ** Isabel - another possibility I have seen used at a previous employer is to set up some sort of email address

Re: Making remedy available to general public

Isabel - another possibility I have seen used at a previous employer is to set up some sort of email address (on or more) that can be used by external people outside of the system. When emails are sent to that address from your 'public' requester's, it can hit the system and get put through some

Re: Making remedy available to general public

. -Original Message- From: Timothy Powell <timothy.pow...@pbs-consulting.com> To: arslist <arslist@ARSLIST.ORG> Sent: Fri, Sep 18, 2015 12:01 pm Subject: Re: Making remedy available to general public ** Expanding on what Candace said, you can also have a hybrid solution

Re: Making remedy available to general public

I would recommend looking at Kinetic Request. http://www.kineticdata.com/products/request/ Works with Remedy out of the box… Works with Remedy and many other solutions too. 100% configuration based solution (so you don’t need to modify your Remedy system). (This is important for an external