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Lisa D
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6:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions Issues - URGENT HELP NEEDED
All ~ we are using (and want to keep) single-tenancy mode but we want
our
HD to have the ability to update any ticket. I've listed their Support
Group role as Help Desk but if an incident is submitted
All ~ we are using (and want to keep) single-tenancy mode but we want
our
HD to have the ability to update any ticket. I've listed their Support
Group role as Help Desk but if an incident is submitted by someone
outside
of the HD, ownership is listed as the group who submitted the incident.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Muhlethaler, Laurie
Sent: Wednesday, December 10, 2008 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions Issues - URGENT HELP NEEDED
All ~ we are using (and want to keep) single
To: arslist@ARSLIST.ORG
Subject: Re: Permissions Issues - URGENT HELP NEEDED
All ~ we are using (and want to keep) single-tenancy mode but we want
our=20
HD to have the ability to update any ticket. I've listed their
Support=20
Group role as Help Desk but if an incident is submitted by someone
To: arslist@ARSLIST.ORG
Subject: Re: Permissions Issues - URGENT HELP NEEDED
**
Can you send the list of permissions for one of the users with the problem? If
they have incident user permission, this would be normal. Allowing them to
modify tickets in another group would need to be Incident Master
Hi Laurie,
What if any errors do you get when users try to modify a ticket they didn't
submit?
Anything in the logs?
Thanks,
Jase
On Thu, Dec 4, 2008 at 12:52 AM, Muhlethaler, Laurie
[EMAIL PROTECTED] wrote:
**
Listers ~ either I'm going insane or I'm just overlooking something
simple.
Listers ~ either I'm going insane or I'm just overlooking something
simple.
All of a sudden, our users cannot modify tickets that they did not
submit. The submitter mode is set to Changeable and has been since
inception. We are/were planning on going live tomorrow morning and this
stupid
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Wed Dec 03 21:52:28 2008
Subject: Permissions Issues - URGENT HELP NEEDED
**
Listers ~ either I’m going insane or I’m just overlooking something simple.
All of a sudden, our users cannot modify tickets that they did not submit. The
submitter
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