Re: Possibly spam: Re: finding a good spam killer for remedy

2009-02-13 Thread Ramey, Anne
...@arslist.org] On Behalf Of Remedy Maniac Sent: Friday, February 13, 2009 9:26 AM To: arslist@ARSLIST.ORG Subject: Possibly spam: Re: finding a good spam killer for remedy well, that would have been obviously a perfect world :-) unfortunately I have both, processes and humans among these, I have

Re: Possibly spam: Re: finding a good spam killer for remedy

2009-02-13 Thread Carey Matthew Black
We actually adopted this human centric model long before the Email Engine existed and it has worked well for us so far. (for the last 8-10 years) We pump email into an AR System form, but not directly into the incident form. This allows for the following to happen: 1) Spam does not clutter the