Question on a Crystal report on an incident and the ci related to that incidnet.

Has anyone created a report (and can give some pointers) that will print out an incident along with any relationships tied to it. We have a request to be able to print out all of the incident info, with any CI that might be related to the incident, not the CI tied to the user just the Incident.

Re: Question on a Crystal report on an incident and the ci related to that incidnet.

There is a form called HPD:Associations that holds the relationships that an incident has between CIs, solutions, known errors, other incidents, etc. I would create a report based on the HPD:HelpDesk form, and then insert a sub report based on the HPD:Associations form. The link between the

Re: Question on a Crystal report on an incident and the ci related to that incidnet.

Thanks, I will try that tomorrow on site. Howard On Wed, Jul 30, 2008 at 10:29 PM, Lisa Westerfield [EMAIL PROTECTED] wrote: ** There is a form called HPD:Associations that holds the relationships that an incident has between CIs, solutions, known errors, other incidents, etc. I would