R: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6

2013-11-21 Thread team.rem...@libero.it
do with a text field? Thank you very much.Salvo Messaggio originale Da: mbritt...@navisite.com Data: 20-nov-2013 19.33 A: arslist@ARSLIST.ORG Ogg: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** @font-face {font-family:Calibri

R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6

2013-11-20 Thread team.rem...@libero.it
\Priority) I hope to be clear... Thanks Salvo. Messaggio originale Da: rjust2...@aol.com Data: 20-nov-2013 18.07 A: arslist@ARSLIST.ORG Ogg: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** You need to provide better information. Now you want multiple

Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6

2013-11-20 Thread Roger Justice
20, 2013 12:36 pm Subject: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Our customer needs of a single email that contains the changes made on a ticket. in the previous example the user Demo makes two changes : Status and Priority in another case, the user could

Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6

2013-11-20 Thread Brittain, Mark
Of Roger Justice Sent: Wednesday, November 20, 2013 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** This is not possible using a Diary Field. Does your customer want a single email on a save with what happened? If that is what

Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6

2013-11-20 Thread Roger Justice
@ARSLIST.ORG Sent: Wed, Nov 20, 2013 1:34 pm Subject: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** I would go with a display only field. Then create a filter to capture the timestamp and user, and a filter for each field you want to notify on and put all