We escalate through our sales rep. Seems that we are in a minority with a
responsive sales rep though.
--Original Message--
From: Rick Cook
To: Arslist
ReplyTo: Arslist
Sent: May 18, 2007 12:10 PM
Subject: Remedy Escalation Contacts
**
Hey, I just noticed that there are no longer any
That's OK Rick, we can just call you, Right?
Thanks,
-Geoff
On 5/18/07, Rick Cook [EMAIL PROTECTED] wrote:
** Hey, I just noticed that there are no longer any escalation contacts
listed on the Remedy support page.
Thankfully, us old-timers know who most of them are (or were), but how is
a
person?
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Friday, May 18, 2007 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Escalation Contacts
We escalate through our sales rep. Seems that we
Sent: May 18, 2007 12:31 PM
Subject: Re: Remedy Escalation Contacts
**
Well, that could actually be a good thing - it promotes contact between the
sales rep. and the customer, and keeps the sales rep. engaged with what's going
on at the customer.
But if that's the policy, why wouldn't
back into the
channel.
John Rosquist
Windward CG
- Original Message
From: Shellman, David [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Friday, May 18, 2007 12:37:56 PM
Subject: Re: Remedy Escalation Contacts
Got you there. I didn't say that it was the documented BMC/Remedy
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