We escalate through our sales rep. Seems that we are in a minority with a responsive sales rep though. ------Original Message------ From: Rick Cook To: Arslist ReplyTo: Arslist Sent: May 18, 2007 12:10 PM Subject: Remedy Escalation Contacts
** Hey, I just noticed that there are no longer any escalation contacts listed on the Remedy support page. Thankfully, us old-timers know who most of them are (or were), but how is a new customer supposed to get a ticket escalated? Did they provide some new way of doing that to compensate for not having the contacts listed? Rick Cook __20060125_______________________This posting was submitted with HTML in it___ Dave -------------------------- [EMAIL PROTECTED] (Wireless)
