You need to submit a ticket to BMC support. This was reported as a bug and I
have not seen the fix being included in any patch.
-Original Message-
From: Begosh, Kevin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 12 Nov 2008 10:01 am
Subject: SLM issues with HPD:Help Desk
**
I
, November 12, 2008 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLM issues with HPD:Help Desk
** You need to submit a ticket to BMC support. This was reported as a
bug and I have not seen the fix being included in any patch.
-Original Message-
From: Begosh, Kevin [EMAIL PROTECTED]
To: arslist
PROTECTED]
Sent: Wednesday, November 12, 2008 12:12 PM
To: Begosh, Kevin
Subject: RE: SLM issues with HPD:Help Desk
Ah, sorry.. should have been more specific.
Open the SLM Console, Service Targets tab and open a service target that
you believe should have fired on an incident and didn't. You
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Begosh, Kevin
Sent: 12 November 2008 15:15
To: arslist@ARSLIST.ORG
Subject: Re: SLM issues with HPD:Help Desk
**
yes I have. They came back and said the fix was in patch 9004, but then they
said not to install this because
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