10,000 Incident notifications or 10,000 individual notifications?
-Original Message-
From: Frank Caruso caruso.fr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Jul 27, 2015 8:38 am
Subject: Re: Stop Notifications By Support Group
That would work but the email engine
Modify the Group Configuration to send the notifications to a distribution
list. Then each user can set up an Outlook filter for the Distribution list.
-Original Message-
From: Frank Caruso caruso.fr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Jul 27, 2015 8:24 am
That would work but the email engine will still have to send a huge amount of
email. We're talking 10,000+ per day just for that group.
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Where the Answers Are,
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Jul 27, 2015 10:23 am
Subject: Re: Stop Notifications By Support Group
Each time an incidents is created each member of the support is notified because
they are set as the Owner group. Same for the resolution of those
incidents
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From: Frank Caruso caruso.fr...@gmail.com
To: arslist@ARSLIST.ORG,
Date: 07/27/2015 10:56 AM
Subject:Re: Stop Notifications By Support Group
Sent by:Action Request System discussion list
Each time an incidents is created each member of the support is notified
because they are set as the Owner group. Same for the resolution of those
incidents.
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That would be perfect if we wanted to stop ALL notifications but we only want
to stop Ownership assignment and Ownership Resolution.
Thank you Roger.
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Where
Notifications By Support Group
That would be perfect if we wanted to stop ALL notifications but we only want to
stop Ownership assignment and Ownership Resolution.
Thank you
Roger.
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Again, that would turn it off for ALL support groups. Thanks for the reply.
What I did find, and maybe Roger was eluding to this, is that you can create
NTE:CFG-Notification Events records for a single support group. I created a new
Ownership Assignment event at the System level for the
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Monday, July 27, 2015 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Stop Notifications By Support Group
**
I suggest that you double check configuring the Notification Preferences. A
Group can
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