@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: Tuesday, July 16, 2013 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reconciliation Engine and New Records
It may be that the CI's have got a last modified date that is earlier
than the last time the merge job ran.
If this is the case then they will never
?).
Any assistance would be great.
Thanks!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kiran Patil
Sent: Thursday, July 11, 2013 11:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reconciliation Engine and New Records
Hi
: Reconciliation Engine and New Records
The reconciliationidentity value doesn't get generated until after it runs
through Reconciliation. For some reason, it just sits in the sandbox (there
are no errors in the recon logs even after I set the logging to debug).
I guess I would like to go back
, Mike (Information
Technology)
Sent: 16 July 2013 15:29
To: arslist@ARSLIST.ORG
Subject: Re: Reconciliation Engine and New Records
I would try to debug the recon job itself.
From the CMDB:Console (The old console) open the Reconciliation Manager tab,
then open settings and set the Logging Level
Recon Engine is running, no errors, but when adding new records to Asset
Management, they are not moving over to the BMC.ASSET dataset, they are
stuck in the Sandbox.
I'd like to see what's happening so I believe I would turn on API and
SQL logging. But when I turn this on for 5 or 10
Engine and New Records
**
Recon Engine is running, no errors, but when adding new records to Asset
Management, they are not moving over to the BMC.ASSET dataset, they are stuck
in the Sandbox.
I'd like to see what's happening so I believe I would turn on API and SQL
logging. But when I turn
, Ryan
Sent: Thursday, July 11, 2013 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reconciliation Engine and New Records
**
Hi again Lisa,
Also, you may want to set your log level to Debug in the settings
Ryan.
From: Downing, Ryan
Sent: Thursday, July 11, 2013 10:12 AM
: Reconciliation Engine and New Records
**
Hi Lisa,
A couple of questions:
1. What is the ReconciliationIdentity value of the SANDBOX
records? Is it a zero 0 (If so.backup these records and then
delete them and retry running the job).
2. Does a BMC.ASSET record already
and try to create another CI.
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan
Sent: Thursday, July 11, 2013 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reconciliation Engine and New Records
**
Hi Lisa
: Thursday, July 11, 2013 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reconciliation Engine and New Records
OK, on some of the records the ReconciliationIdentity is ZERO. What
does that mean? Also, what do you mean by backing up these records,
deleting and then retry running the job?
Or I could
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan
Sent: Thursday, July 11, 2013 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reconciliation Engine and New Records
**
Hi again Lisa,
Also, you may want to set your log level
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