Remedy 8.1 Email Engine - ERROR (623)

I have 8.1 installed on my new test/prod server and the email engine starts, but it does not authenticate. I have checked the user name and password in the service and it still won't authenticate. I have looked in the normal areas. Config.properties Ar.cfg Armonitor.cfg emaildaemon.properties

Re: Remedy 8.1 Email Engine - ERROR (623)

Claire, The authentication failed message is simply that the password it's trying is not correct (obviously), so, you could try re-setting the password in the server config to what you think it should be, and if that doesn't work, you can reset the password in the emaildaemon.properties file

Re: Remedy 8.1 Email Engine - ERROR (623)

the question and you figure it out! Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 26, 2014 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 8.1 Email Engine - ERROR (623) ** Claire

Re: Remedy 8.1 Email Engine - ERROR (623)

! Claire *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 26, 2014 11:12 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy 8.1 Email Engine - ERROR (623) ** Claire, The authentication failed