First, the overall structure of the database schema is completely
different. From within the AR System, the core tables are actlink,
filter, etc. One the Magic side, there are a couple of types of core
tables, starting with NAMSys, and then SMSys.
The 'user' tables are also different, as
**
Classification: UNCLASSIFIED
Caveats: NONE
Hello
all,
I have
never worked with Magic and was wondering if someone has interfaced Remedy ARS
with Magic. Is this feasible? Does it make sense? What would be the gains of
this type of configuration?
Just
looking for some experienced
Sent: Wednesday, October 18, 2006
6:35 AM
To: arslist@ARSLIST.ORG
Subject: Remedy ARS connectivity
to Magic (UNCLASSIFIED)
Classification:
UNCLASSIFIED
Caveats:
NONE
Hello all,
I have never worked with Magic and was
wondering if someone has interfaced Remedy ARS with Magic
**
Possible integrations
Remedy - Magic
1. Direct SQL Level
2. There is something called Magic Interface wizard (you can say this is small EIE)
Iam not sure is it will fire the Business rules that are created to execure in submit of a incident (ticket)
3. Emails (you can create only
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