Re: Remedy ARS connectivity to Magic (UNCLASSIFIED)

2006-10-19 Thread Will Du Chene
First, the overall structure of the database schema is completely different. From within the AR System, the core tables are actlink, filter, etc. One the Magic side, there are a couple of types of core tables, starting with NAMSys, and then SMSys. The 'user' tables are also different, as

Remedy ARS connectivity to Magic (UNCLASSIFIED)

2006-10-18 Thread Frank, Gordon M Mr NISO/Lockheed Martin
** Classification: UNCLASSIFIED Caveats: NONE Hello all, I have never worked with Magic and was wondering if someone has interfaced Remedy ARS with Magic. Is this feasible? Does it make sense? What would be the gains of this type of configuration? Just looking for some experienced

Re: Remedy ARS connectivity to Magic (UNCLASSIFIED)

2006-10-18 Thread Luttmann, Michael W Ctr 21 SCS/SCBBN
Sent: Wednesday, October 18, 2006 6:35 AM To: arslist@ARSLIST.ORG Subject: Remedy ARS connectivity to Magic (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Hello all, I have never worked with Magic and was wondering if someone has interfaced Remedy ARS with Magic

Re: Remedy ARS connectivity to Magic (UNCLASSIFIED)

2006-10-18 Thread Sam Rx
** Possible integrations Remedy - Magic 1. Direct SQL Level 2. There is something called Magic Interface wizard (you can say this is small EIE) Iam not sure is it will fire the Business rules that are created to execure in submit of a incident (ticket) 3. Emails (you can create only