No the setup is straight forward..
Joe
From: Prasanth Prabhakaran
Sent: Wednesday, May 18, 2011 12:58 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Knowledge Paks
**
Hi ,
We are planning to have Right Answers integrated with RKM7.6.03,what
Paks
**
No the setup is straight forward..
Joe
From: Prasanth Prabhakaran mailto:prasanth.prabhaka...@wipro.com
Sent: Wednesday, May 18, 2011 12:58 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Knowledge Paks
**
Hi ,
We
(with RKM content
residing in the AR database now).
Alan BlakeKnowlysis
--- On Wed, 5/18/11, Prasanth Prabhakaran prasanth.prabhaka...@wipro.com
wrote:
From: Prasanth Prabhakaran prasanth.prabhaka...@wipro.com
Subject: Re: Remedy Knowledge Paks
To: arslist@ARSLIST.ORG
Date: Wednesday, May 18, 2011, 7
@ARSLIST.ORG
Subject: Re: Remedy Knowledge Paks
**
Hi Joe,
Could you please throw some more light on this.
Thanks Regards
Prasanth.P
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, May 18, 2011 6:33 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Knowledge Paks
** In 7.6.03 RKM was re-written as an AR app. Therefore, the implementation of
RightAnswers is totally different than it was in previous versions of RKM. I
haven't been part
Hello,
We are in the process of implementing RKM 7.6.04 for an IT service desk, and
are considering our options for adding canned knowledge for support and
self-service in the areas of Microsoft Windows, Microsoft Office, etc.
I'm curious to know what vendors other folks on the list have used
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Guru
Sent: Tuesday, May 17, 2011 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Knowledge Paks
** Hello,
We are in the process of implementing RKM 7.6.04 for an IT service desk, and
are considering our options for adding canned knowledge for support
Knowledge Paks
** Hello,
We are in the process of implementing RKM 7.6.04 for an IT service desk, and
are considering our options for adding canned knowledge for support and
self-service in the areas of Microsoft Windows, Microsoft Office, etc.
I'm curious to know what
: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Knowledge Paks
**
We have had customers whom have used broth RightAnswers and Knowledge Brokers
http://www.kbi.com. I have not had any issues with either. Also, the
customers seem satisfied with the content as well.
Kelly Gatewood
:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Knowledge Paks
**
RightAnswers used to have a bug with their out of the box articles when
used with RKM when I worked with it 3 years ago when RKM was on version
7.0, 7.1 and then 7.2.. On the left panel of the application when you
would add
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