Re: Remedy Knowledge Paks

2011-05-18 Thread Joe Martin D'Souza
No the setup is straight forward.. Joe From: Prasanth Prabhakaran Sent: Wednesday, May 18, 2011 12:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Paks ** Hi , We are planning to have Right Answers integrated with RKM7.6.03,what

Re: Remedy Knowledge Paks

2011-05-18 Thread Prasanth Prabhakaran
Paks ** No the setup is straight forward.. Joe From: Prasanth Prabhakaran mailto:prasanth.prabhaka...@wipro.com Sent: Wednesday, May 18, 2011 12:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Paks ** Hi , We

Re: Remedy Knowledge Paks

2011-05-18 Thread Alan Blake
(with RKM content residing in the AR database now). Alan BlakeKnowlysis --- On Wed, 5/18/11, Prasanth Prabhakaran prasanth.prabhaka...@wipro.com wrote: From: Prasanth Prabhakaran prasanth.prabhaka...@wipro.com Subject: Re: Remedy Knowledge Paks To: arslist@ARSLIST.ORG Date: Wednesday, May 18, 2011, 7

Re: Remedy Knowledge Paks

2011-05-18 Thread Joe Martin D'Souza
@ARSLIST.ORG Subject: Re: Remedy Knowledge Paks ** Hi Joe, Could you please throw some more light on this. Thanks Regards Prasanth.P From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 6:33 PM

Re: Remedy Knowledge Paks

2011-05-18 Thread Joe Martin D'Souza
Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Paks ** In 7.6.03 RKM was re-written as an AR app. Therefore, the implementation of RightAnswers is totally different than it was in previous versions of RKM. I haven't been part

Remedy Knowledge Paks

2011-05-17 Thread Remedy Guru
Hello, We are in the process of implementing RKM 7.6.04 for an IT service desk, and are considering our options for adding canned knowledge for support and self-service in the areas of Microsoft Windows, Microsoft Office, etc. I'm curious to know what vendors other folks on the list have used

Re: Remedy Knowledge Paks

2011-05-17 Thread Kelly Gatewood
) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Guru Sent: Tuesday, May 17, 2011 10:08 AM To: arslist@ARSLIST.ORG Subject: Remedy Knowledge Paks ** Hello, We are in the process of implementing RKM 7.6.04 for an IT service desk, and are considering our options for adding canned knowledge for support

Re: Remedy Knowledge Paks

2011-05-17 Thread Frank Caruso
Knowledge Paks ** Hello, We are in the process of implementing RKM 7.6.04 for an IT service desk, and are considering our options for adding canned knowledge for support and self-service in the areas of Microsoft Windows, Microsoft Office, etc. I'm curious to know what

Re: Remedy Knowledge Paks

2011-05-17 Thread Joe Martin D'Souza
: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Paks ** We have had customers whom have used broth RightAnswers and Knowledge Brokers http://www.kbi.com. I have not had any issues with either. Also, the customers seem satisfied with the content as well. Kelly Gatewood

Re: Remedy Knowledge Paks

2011-05-17 Thread Prasanth Prabhakaran
:30 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Paks ** RightAnswers used to have a bug with their out of the box articles when used with RKM when I worked with it 3 years ago when RKM was on version 7.0, 7.1 and then 7.2.. On the left panel of the application when you would add