Re: Request ID not being generated

2007-09-12 Thread Roger Justice
The Request ID is field 1 the Incident ID is created from another form that you will need to create using a new filter. -Original Message- From: Gayford, Matthew C. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 9:29 am Subject: Request ID not being generated

Re: Request ID not being generated

2007-09-12 Thread bullcreek.com
ID not being generated The Request ID is field 1 the Incident ID is created from another form that you will need to create using a new filter. -Original Message- From: Gayford, Matthew C. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 9:29 am Subject: Request

Request ID not being generated

2007-09-12 Thread Gayford, Matthew C.
Hello Listers, I'm trying to set up ticket generation via e-mail. I've got all the required fields filled in my e-mail, but I always get the error: Instruction:Submit Instruction Number:1 Instruction Template: Message Type: Message Number: 307 Message Text: Required

Re: Request ID not being generated

2007-09-12 Thread Gayford, Matthew C.
12, 2007 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Request ID not being generated ITSM 7 is quite different in that you don't submit directly to the Incident form. There is another form called HPD:IncidentInterface_Create that you submit your requests to via email which calls the workflow