-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of T. Dee
Sent: 12 November 2007 23:29
To: arslist@ARSLIST.ORG
Subject: Re: Roles in Incident Management 7.x: App doesn't match the doc
other tidbits
Rick - you indicated below that users
which
notifications?
Thanks
T.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, October 24, 2007 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles in Incident Management 7.x: App doesn't match
Cook
Sent: Wednesday, October 24, 2007 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles in Incident Management 7.x: App doesn't match the doc
other
tidbits
Great post, Rabi. All I can say is: Welcome to the party that is ITSM 7.
We feel your pain.
My favorite As designed feature
Fol
Still at war with IM 7 and this is the most recent battle report--
Following IM functional roles are defined in the configure doc:
Support Group Admin
Support Group Lead
Support Group Manager
But, only following 2 are available, when you go to CTM:People--Support
Groups tab-Update Support
Great post, Rabi. All I can say is: Welcome to the party that is ITSM 7.
We feel your pain.
My favorite As designed feature is that of showing the users all of the
notifications they can receive, but not giving them the ability to opt out
of any of them, even though the screen leads the user to
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Wednesday, October 24, 2007 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Roles in Incident Management 7.x: App doesn't match
the doc other tidbits
Fol
Still at war with IM 7
Management 7.x: App doesn't match the doc
other tidbits
In Functional Role Update for my support account record, in my primary
(default) support group, in the Functional Role pull-down, I see:
Change
Infrastructure Change Approver
Infrastructure Change Assignee
@ARSLIST.ORG
Subject: Re: Roles in Incident Management 7.x: App doesn't match the doc
other tidbits
**
Its always a nice thing when documentations contradict functionality isn't
it :-) I wonder whether that is the new ITIL standard where documentations
mean net to nothing. Apparently its not too rare
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rabi Tripathi
Sent: Wednesday, October 24, 2007 3:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles in Incident Management 7.x: App doesn't match the doc
other tidbits
Rick:
I am always dismayed when you
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