: Brittain, Mark mbritt...@navisite.com
Date: Mon, 19 Oct 2009 14:17:27
To: arslist@ARSLIST.ORG
Subject: SLA time Calculations
Hi All,
Does anyone have a good way of tracking the work time of an issue? In my case
the issue could be in a Status of Work in Progress, Pending or Closed. What I
need
Hi All,
Does anyone have a good way of tracking the work time of an issue? In my case
the issue could be in a Status of Work in Progress, Pending or Closed. What I
need to be able to determine is Closed-time minus Create Date minus
Pending-time = Time-worked
Status History does not work
)
arslist@ARSLIST.ORG
10/19/2009 02:17 PM
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arslist@ARSLIST.ORG
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Subject
SLA time Calculations
**
Hi All,
Does anyone have a good way of tracking the work time of an issue? In my
case the issue could be in a Status of Work in Progress, Pending or
Closed
Don't even know what you are asking.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Monday, October 19, 2009 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLA time Calculations
**
Do you have
...@navisite.com
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
10/19/2009 02:36 PM
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Re: SLA time Calculations
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Don’t even know what you are asking.
From: Action Request System discussion
Hi,
I think that if you do not have the SLA module, you will have to track
in a separate form all the status changes, and time when it changes,
and elapsed time between status transitions. You will then be able to
compute what you need. This is not so complicated: one form, one or 2
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