t: Re: Service Target Behavior SLM 7.1 vs. 7.6
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Hi Chris,
In SLM 7.1.00 this was a defect. In this scenario, the time that the service
target (SVT) is not attached should be treated as "Pending" time unless the SVT
is in a Service Target Group in which case it will inherit
RG
Subject: Service Target Behavior SLM 7.1 vs. 7.6
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I have essentially the same Service Target built on 7.1 and 7.6. It's
attached to a particular Support Group (Group A). For Measurement, Reset Goal
for Same Request = "No" and Allow Service Target to Re-Open = "Yes."
x27;support group' != "Group A" OR 'Status' = "Pending"
(assuming you also want to exclude Pending time)..
Marcelo
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chris Danaceau
Sent: Friday, October 29, 2010 8:4
I have essentially the same Service Target built on 7.1 and 7.6. It's
attached to a particular Support Group (Group A). For Measurement, Reset Goal
for Same Request = "No" and Allow Service Target to Re-Open = "Yes." The
setting to 'Use Start Time as defined on the Application Form' is NOT che
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