Re: Service Target Behavior SLM 7.1 vs. 7.6

2010-11-01 Thread Chris Danaceau
t: Re: Service Target Behavior SLM 7.1 vs. 7.6 ** Hi Chris, In SLM 7.1.00 this was a defect. In this scenario, the time that the service target (SVT) is not attached should be treated as "Pending" time unless the SVT is in a Service Target Group in which case it will inherit

Re: Service Target Behavior SLM 7.1 vs. 7.6

2010-10-29 Thread Weigand, John
RG Subject: Service Target Behavior SLM 7.1 vs. 7.6 ** I have essentially the same Service Target built on 7.1 and 7.6. It's attached to a particular Support Group (Group A). For Measurement, Reset Goal for Same Request = "No" and Allow Service Target to Re-Open = "Yes."

Re: Service Target Behavior SLM 7.1 vs. 7.6

2010-10-29 Thread Martinez, Marcelo A
x27;support group' != "Group A" OR 'Status' = "Pending" (assuming you also want to exclude Pending time).. Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chris Danaceau Sent: Friday, October 29, 2010 8:4

Service Target Behavior SLM 7.1 vs. 7.6

2010-10-29 Thread Chris Danaceau
I have essentially the same Service Target built on 7.1 and 7.6. It's attached to a particular Support Group (Group A). For Measurement, Reset Goal for Same Request = "No" and Allow Service Target to Re-Open = "Yes." The setting to 'Use Start Time as defined on the Application Form' is NOT che