...@bwc.state.oh.us
Sent: Monday, December 14, 2009 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Task error - suggestions?
Finally got a solution! This problem is logged as defect SW00336037. They say
that this will be fixed in 7.5.01 patch 002. There is a hotfix
def file that you can get that fixes
We obtained it from the BMC support folks.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Monday, December 14, 2009 9:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Task error - suggestions?
Richard,
I found the KB article
To: arslist@ARSLIST.ORG
Subject: Re: Task error - suggestions?
Richard/Anne, we are having the same issue.
Another issue.. and if you 2 have a workaround, it would be helpful:
When creating a new incident/change, if you add tasks, but then accidentally
close out the incident/change without saving
I'm starting to work with the Task Management system under Incident Mgt.
I've created an incident and an ad-hoc task under it.
However, when I go into the task to change the status I keep getting an
error - (ARERR 45093) - that says I have to activate the task
in the incident. I can't seem to find
fix for one of them and the other issue is still open.
Regards,
Saby
From: copits.rich...@bwc.state.oh.us copits.rich...@bwc.state.oh.us
To: arslist@ARSLIST.ORG
Sent: Fri, December 4, 2009 8:22:59 AM
Subject: Task error - suggestions?
**
I’m starting to work
To: arslist@ARSLIST.ORG
Subject: Re: Task error - suggestions?
**
Hi Richard,
The tasks need to be activated by the parent object i.e. incident/change or any
predecessor task/task groups in a sequential flow. For incident setting the
status of In Progress will activate the first task or task
:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: Friday, December 04, 2009 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Task error - suggestions?
OK. Thanks. The task that won’t change is the first
] On Behalf Of Chowdhury, Tauf
Sent: Friday, December 04, 2009 9:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Task error - suggestions?
Richard,
What is your Issue #? I had a ticket open for this but they closed it out
because at the time, I didn’t know how to reproduce. I will re-open but
possibly
Richard,
Did you set the status of the incident to In Progress?
Saby
From: copits.rich...@bwc.state.oh.us copits.rich...@bwc.state.oh.us
To: arslist@ARSLIST.ORG
Sent: Fri, December 4, 2009 10:04:51 AM
Subject: Re: Task error - suggestions?
We want
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, December 04, 2009 9:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Task error - suggestions?
Richard,
What is your Issue #? I had a ticket open for this but they closed it out
)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday, December 04, 2009 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Task error - suggestions?
I currently have a ticket open for this as well. I can't re-produce it at will
so I can't get logs. This was their suggested solution
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