Re: Trepidation moving from ARS 6.3 to 7.5 with Helpdesk 5.6 baggage

n/Dev Florida International University From: Brad Terhune [brad.terh...@live.com] Sent: Monday, May 17, 2010 1:32 PM Subject: Trepidation moving from ARS 6.3 to 7.5 with Helpdesk 5.6 baggage ** Hey everyone. I am currently running ARS 6.3 (with some patching) an

Re: Trepidation moving from ARS 6.3 to 7.5 with Helpdesk 5.6 baggage

It's a bit of an undertaking. First off, you should make sure that your hardware can handle the demands of the newer version or that you can obtains beefier servers. Then you'll need a learning curve for both yourself and your company to learn how tickets are handled in 7.6. Also you're going fr

Re: Trepidation moving from ARS 6.3 to 7.5 with Helpdesk 5.6 baggage

What if you went to ITSM 7.6, and used the Best Practice view? It's pretty simple to use. Worst case - you create another view that mimics the look and feel of the 5.6 application you presently have, and the users continue to use that. But I would only do that if there was a sustained, long-term

Trepidation moving from ARS 6.3 to 7.5 with Helpdesk 5.6 baggage

Hey everyone. I am currently running ARS 6.3 (with some patching) and the Helpdesk 5.6 forms. Remember those? I like them. They work wonderfully for us. The server is Windows Server 2003 R2 and the database is remote and Oracle. -Anyway, I am currently buying maintenance and support from B