Re: Triplicate Records on AR System Group Form

Hi Tom, You can check the Long Group Name field in the Group form as this will be populated with the three Support Group tiers separated by a ">". You may also need to check the CTM:SYS-Access Permission Grps form. You can search by Support Group ID. Regards, Chris Chris Jones, Director

Re: Triplicate Records on AR System Group Form

Kevin - Thanks for the reply. Did you ever determine how to link the group records on the AR System Group form and the CTM:Support Group form? If we do a manual cleanup I need to know which support group on the AR side is linked to the support group on the ITSM side Thanks, Tom __

Re: Triplicate Records on AR System Group Form

e if it might help you. Kevin Shaffer Partner IT, Inc. (C) 316-208-5341 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tom Siegel Sent: Tuesday, May 10, 2016 12:20 PM To: arslist@ARSLIST.ORG Subject: Triplicate Records

Triplicate Records on AR System Group Form

Folks - I have been tasked with cleaning up a little mess created by the folks that loaded our original foundation data. On the CTM:Support Group form there is one entry for each of our support groups. on the "Group" form there are 3 entries for each support group (based upon the Long Group Name