)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
Sent: Sunday, March 02, 2014 4:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: upgrade 7.1 to 8.1 with ITSM
**
Thanks Carl and Kiran for providing information. Really helpful l
information.
So we can go directly to ARS 8.1 upgrade from 7.1 but at the same
There is some very good information available here:
A]
https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade
B] Refer the videO @
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
Sent: Sunday, March 02, 2014 12:15 PM
To: arslist@ARSLIST.ORG
Subject: upgrade 7.1 to 8.1 with ITSM
**
Dear All,
We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and
ITSM
Of Sandeep Pandey
Sent: 02 March 2014 06:45
To: arslist@ARSLIST.ORG
Subject: upgrade 7.1 to 8.1 with ITSM
**
Dear All,
We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and
ITSM. I was going through documents but came to one doubt.
We have few customization over Help Desk
/
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
*Sent:* 02 March 2014 06:45
*To:* arslist@ARSLIST.ORG
*Subject:* upgrade 7.1 to 8.1 with ITSM
**
Dear All,
We are planning to start upgrade from 7.1 to 8.1 latest version
Of Sandeep Pandey
Sent: Sunday, March 02, 2014 4:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: upgrade 7.1 to 8.1 with ITSM
**
Thanks Carl and Kiran for providing information. Really helpful l information.
So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have
to work on creation
AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: upgrade 7.1 to 8.1 with ITSM
**
Thanks Carl and Kiran for providing information. Really helpful l
information.
So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we
have to work on creation/fixing of overlays for th e
suggestions?
Teresa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
Sent: Sunday, March 02, 2014 4:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: upgrade 7.1 to 8.1 with ITSM
**
Thanks Carl and Kiran for providing information. Really helpful l
Dear All,
We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and
ITSM. I was going through documents but came to one doubt.
We have few customization over Help Desk and CMDB in 7.1, so we have to
have choose the upgrade stage called *upgrade arsystem server without
overlay
I would suggest 7.1 to 7.6.04 to 8.1
On 02-Mar-2014 12:15 PM, Sandeep Pandey sandeep.rem...@gmail.com wrote:
**
Dear All,
We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and
ITSM. I was going through documents but came to one doubt.
We have few customization over
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