Re: upgrade 7.1 to 8.1 with ITSM

2014-03-03 Thread Misi Mladoniczky
) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Sunday, March 02, 2014 4:29 AM To: arslist@ARSLIST.ORG Subject: Re: upgrade 7.1 to 8.1 with ITSM ** Thanks Carl and Kiran for providing information. Really helpful l information. So we can go directly to ARS 8.1 upgrade from 7.1 but at the same

Re: upgrade 7.1 to 8.1 with ITSM

2014-03-03 Thread Vivek Patil
There is some very good information available here: A] https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade B] Refer the videO @

Re: upgrade 7.1 to 8.1 with ITSM

2014-03-02 Thread Hullule, Kiran
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Sunday, March 02, 2014 12:15 PM To: arslist@ARSLIST.ORG Subject: upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM

Re: upgrade 7.1 to 8.1 with ITSM

2014-03-02 Thread Carl Wilson
Of Sandeep Pandey Sent: 02 March 2014 06:45 To: arslist@ARSLIST.ORG Subject: upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk

Re: upgrade 7.1 to 8.1 with ITSM

2014-03-02 Thread Sandeep Pandey
/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey *Sent:* 02 March 2014 06:45 *To:* arslist@ARSLIST.ORG *Subject:* upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version

Re: upgrade 7.1 to 8.1 with ITSM

2014-03-02 Thread teresa S Fannin
Of Sandeep Pandey Sent: Sunday, March 02, 2014 4:29 AM To: arslist@ARSLIST.ORG Subject: Re: upgrade 7.1 to 8.1 with ITSM ** Thanks Carl and Kiran for providing information. Really helpful l information. So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have to work on creation

Re: upgrade 7.1 to 8.1 with ITSM

2014-03-02 Thread Vikrant Kulkarni
AM *To:* arslist@ARSLIST.ORG *Subject:* Re: upgrade 7.1 to 8.1 with ITSM ** Thanks Carl and Kiran for providing information. Really helpful l information. So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have to work on creation/fixing of overlays for th e

Re: upgrade 7.1 to 8.1 with ITSM

2014-03-02 Thread J Lander
suggestions? Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Sunday, March 02, 2014 4:29 AM To: arslist@ARSLIST.ORG Subject: Re: upgrade 7.1 to 8.1 with ITSM ** Thanks Carl and Kiran for providing information. Really helpful l

upgrade 7.1 to 8.1 with ITSM

2014-03-01 Thread Sandeep Pandey
Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called *upgrade arsystem server without overlay

Re: upgrade 7.1 to 8.1 with ITSM

2014-03-01 Thread Gulshan Gupta
I would suggest 7.1 to 7.6.04 to 8.1 On 02-Mar-2014 12:15 PM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over